HS
Henriette S
1 reviews | Active since Dec 2016
29 Mar 2022, 16:06
DO NOT USE TRAVELSTART EVER
I booked a ticket to Antarctica for a Marathon in March 2022. Marathon was moved earlier to January 2022. Could get absolutely no help in changing these tickets. Try to change the tickets to March 2023 as to do the marathon then but according to Travelstart we MUST use the tickets before May 2022. They will cancel but only give us about 10% back of the total money paid!!! We paid extra for all insurances offered PLUS flexible ticket. WHAT DOES ALL THESE EXTRA COSTS HELP IF YOU CANNOT USE IT IF YOU NEED IT. The poorest of poor travel agencies. No means of contacting them except on their contact form which they only respond to when they feel like it.
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Replies (1)
Travelstart's replyOfficial
30 Mar 2022, 19:21Hi Henriette,
Thank you for reaching out to us.
Please note that I have checked the booking and you are travelling with an airline which has very restrictive conditions. I have checked the information and can advise that the team has adhered to the airline directives. There is no waiver for the cancellation penalty as per the airline. I am very sorry that the options available are not favourable.
I have asked the team to follow up with the airline on an extension of the ticket validity to use it for next year and as soon as the airline responds the team will inform you accordingly.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and you are travelling with an airline which has very restrictive conditions. I have checked the information and can advise that the team has adhered to the airline directives. There is no waiver for the cancellation penalty as per the airline. I am very sorry that the options available are not favourable.
I have asked the team to follow up with the airline on an extension of the ticket validity to use it for next year and as soon as the airline responds the team will inform you accordingly.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply30 Mar 2022, 19:21
Official
Hi Henriette,
Thank you for reaching out to us.
Please note that I have checked the booking and you are travelling with an airline which has very restrictive conditions. I have checked the information and can advise that the team has adhered to the airline directives. There is no waiver for the cancellation penalty as per the airline. I am very sorry that the options available are not favourable.
I have asked the team to follow up with the airline on an extension of the ticket validity to use it for next year and as soon as the airline responds the team will inform you accordingly.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and you are travelling with an airline which has very restrictive conditions. I have checked the information and can advise that the team has adhered to the airline directives. There is no waiver for the cancellation penalty as per the airline. I am very sorry that the options available are not favourable.
I have asked the team to follow up with the airline on an extension of the ticket validity to use it for next year and as soon as the airline responds the team will inform you accordingly.
Wishing you a good day further.
Kind Regards,
Melissa