KG
Kegan G
1 reviews | Active since Aug 2021
20 Aug 2021, 08:13
Do not use Travelstart
At the airport and the flight I’ve paid for and booked hasn’t been booked with the airline. So now I have no flight and can’t get through to Travelstart. I will never ever use them again. First and last time. Do yourself a favor DO NOT use Travelstart
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Replies (2)0
Replies (2)
Travelstart's replyOfficial
20 Aug 2021, 15:23Hi Kegan,
Thank you for reaching out to us.
I have checked the booking and can see that when the booking was created the initial payment failed and no funds was collected. We had sent emails on 12 August to advise that the payment had failed as well as a sms and a payment link to redo the payment, however this was not completed or updated on your end.
The airline then cancelled the flights 48 hours later due to their payment was never successfully completed.
I am very sorry about the inconvenience and hope that you had managed to obtain alternative flights.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that when the booking was created the initial payment failed and no funds was collected. We had sent emails on 12 August to advise that the payment had failed as well as a sms and a payment link to redo the payment, however this was not completed or updated on your end.
The airline then cancelled the flights 48 hours later due to their payment was never successfully completed.
I am very sorry about the inconvenience and hope that you had managed to obtain alternative flights.
Kind Regards,
Melissa
Travelstart's reply20 Aug 2021, 15:23
Official
Hi Kegan,
Thank you for reaching out to us.
I have checked the booking and can see that when the booking was created the initial payment failed and no funds was collected. We had sent emails on 12 August to advise that the payment had failed as well as a sms and a payment link to redo the payment, however this was not completed or updated on your end.
The airline then cancelled the flights 48 hours later due to their payment was never successfully completed.
I am very sorry about the inconvenience and hope that you had managed to obtain alternative flights.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that when the booking was created the initial payment failed and no funds was collected. We had sent emails on 12 August to advise that the payment had failed as well as a sms and a payment link to redo the payment, however this was not completed or updated on your end.
The airline then cancelled the flights 48 hours later due to their payment was never successfully completed.
I am very sorry about the inconvenience and hope that you had managed to obtain alternative flights.
Kind Regards,
Melissa
KG
Kegan G's updateReviewer Update
20 Aug 2021, 15:29Hi Melissa,
The team clarified that with me this morning. I get so many spam emails I actually didn’t notice the email and moved it to my trash folder.
I suppose it’s just one of those things. Ironically enough I only received the cancellation email this afternoon.
All flights for today were booked so had to cancel. These things happen
Thanks for the response.
I will however no longer book through agencies. My girlfriend was flying shortly after me and has now lost 60% of her booking because travel agents don’t apparently change flights.
The team clarified that with me this morning. I get so many spam emails I actually didn’t notice the email and moved it to my trash folder.
I suppose it’s just one of those things. Ironically enough I only received the cancellation email this afternoon.
All flights for today were booked so had to cancel. These things happen
Thanks for the response.
I will however no longer book through agencies. My girlfriend was flying shortly after me and has now lost 60% of her booking because travel agents don’t apparently change flights.
KG
Kegan G's update20 Aug 2021, 15:29
Reviewer Update
Hi Melissa,
The team clarified that with me this morning. I get so many spam emails I actually didn’t notice the email and moved it to my trash folder.
I suppose it’s just one of those things. Ironically enough I only received the cancellation email this afternoon.
All flights for today were booked so had to cancel. These things happen
Thanks for the response.
I will however no longer book through agencies. My girlfriend was flying shortly after me and has now lost 60% of her booking because travel agents don’t apparently change flights.
The team clarified that with me this morning. I get so many spam emails I actually didn’t notice the email and moved it to my trash folder.
I suppose it’s just one of those things. Ironically enough I only received the cancellation email this afternoon.
All flights for today were booked so had to cancel. These things happen
Thanks for the response.
I will however no longer book through agencies. My girlfriend was flying shortly after me and has now lost 60% of her booking because travel agents don’t apparently change flights.