LB
Leclue B

1 reviews | Active since Feb 2017

16 Sept 2021, 07:31

Do not use Travelstart

The experience my Family is having with Travelstart

In June I booked a ticket from Johannesburg to Cape Town Via Travelstart to fly in July. In July the President cancelled all traveling out of Gauteng.

I was requested to cancel the flight from my side and requested a voucher. On double checking the vouchers against my original ticket purchased I was shocked to see that it is R671 less than wat the original purchase price was.

On investigation I was told that Travelstart took a further R671 after they already took there commission on purchasing the ticket. I was told to whatsApp them by Flysafair. What a joke. There is not a option to ask the abovementioned question and nobody ever phone you. This is daylight ******.

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Replies (1)
Travelstart
Travelstart's reply16 Sept 2021, 11:31
Official
Hi Leclue, 

Thank you for reaching out to us. 

I have tried to locate the booking and was unable to with the name and email address provided. 

Please note I have left a voicemail as I have tried to call you. Please can you send an email to feedback @ travelstart . com for us to address your query, as I believe the amount which is short is an admin fee, but will have to verify this.

Kind Regards,
Melissa