1 reviews | Active since Feb 2017
Do not use Travelstart
The experience my Family is having with Travelstart
In June I booked a ticket from Johannesburg to Cape Town Via Travelstart to fly in July. In July the President cancelled all traveling out of Gauteng.
I was requested to cancel the flight from my side and requested a voucher. On double checking the vouchers against my original ticket purchased I was shocked to see that it is R671 less than wat the original purchase price was.
On investigation I was told that Travelstart took a further R671 after they already took there commission on purchasing the ticket. I was told to whatsApp them by Flysafair. What a joke. There is not a option to ask the abovementioned question and nobody ever phone you. This is daylight ******.
Thank you for reaching out to us.
I have tried to locate the booking and was unable to with the name and email address provided.
Please note I have left a voicemail as I have tried to call you. Please can you send an email to feedback @ travelstart . com for us to address your query, as I believe the amount which is short is an admin fee, but will have to verify this.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to locate the booking and was unable to with the name and email address provided.
Please note I have left a voicemail as I have tried to call you. Please can you send an email to feedback @ travelstart . com for us to address your query, as I believe the amount which is short is an admin fee, but will have to verify this.
Kind Regards,
Melissa
