JS
Johan S
1 reviews | Active since Mar 2016
31 Mar 2022, 14:03
Do not use travelstart
I have raised a refund, which they accepted, in December 2020, which has still not been paid. I have been following up for more than a year without any support. I'm not getting any response on my emails, which makes this process even more frustrating Travelstart has failed me yet again. Please contact me!
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
31 Mar 2022, 16:54Dear Johan,
Thank you for reaching out to us.
I have checked the booking and can see that we had requested the refund with the airline multiple times, however the latest response from the airline is that the full refund application is rejected due to no schedule change and they have advised that the original ticket has expired. I have asked the team to revert with regards to your options so that we can further assist you.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we had requested the refund with the airline multiple times, however the latest response from the airline is that the full refund application is rejected due to no schedule change and they have advised that the original ticket has expired. I have asked the team to revert with regards to your options so that we can further assist you.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply31 Mar 2022, 16:54
Official
Dear Johan,
Thank you for reaching out to us.
I have checked the booking and can see that we had requested the refund with the airline multiple times, however the latest response from the airline is that the full refund application is rejected due to no schedule change and they have advised that the original ticket has expired. I have asked the team to revert with regards to your options so that we can further assist you.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we had requested the refund with the airline multiple times, however the latest response from the airline is that the full refund application is rejected due to no schedule change and they have advised that the original ticket has expired. I have asked the team to revert with regards to your options so that we can further assist you.
Wishing you a good day further.
Kind Regards,
Melissa
JS
Johan S's updateReviewer Update
31 Mar 2022, 16:57Good day Melissa,
Thank you. This is the first proper response I received. I appreciate it!
How will you keep me updated?
Thank you in advance
Thank you. This is the first proper response I received. I appreciate it!
How will you keep me updated?
Thank you in advance
JS
Johan S's update31 Mar 2022, 16:57
Reviewer Update
Good day Melissa,
Thank you. This is the first proper response I received. I appreciate it!
How will you keep me updated?
Thank you in advance
Thank you. This is the first proper response I received. I appreciate it!
How will you keep me updated?
Thank you in advance
JS
Johan S's updateReviewer Update
11 Apr 2022, 13:35Good day Melissa,
Please keep me updated?
Kind regards
Johan Smit
Please keep me updated?
Kind regards
Johan Smit
JS
Johan S's update11 Apr 2022, 13:35
Reviewer Update
Good day Melissa,
Please keep me updated?
Kind regards
Johan Smit
Please keep me updated?
Kind regards
Johan Smit
JS
Johan S's updateReviewer Update
16 Apr 2022, 10:18Good day Melissa,
Please call me or provide me with an email address where I can submit the emails confirming my refund. I still have not received an proper answer.
Please call me or provide me with an email address where I can submit the emails confirming my refund. I still have not received an proper answer.
JS
Johan S's update16 Apr 2022, 10:18
Reviewer Update
Good day Melissa,
Please call me or provide me with an email address where I can submit the emails confirming my refund. I still have not received an proper answer.
Please call me or provide me with an email address where I can submit the emails confirming my refund. I still have not received an proper answer.