DO NOT USE TRAVELSTART!!!

Hi John, 

Thank you for reaching out and sharing your concerns. 

Our team have responded to your e-mailed with the below:
The following email was sent earlier today to all passengers travelling in June on a BA Comair or Kulula flight (please see below)
Below we have advised the options the airlines are provided their passengers. 
Your BA flight has not yet been cancelled in the Global Booking System. As per the email sent:  ""If the airline cancels your flights you are eligible for a full refund. For all voluntary refunds, airline penalties will apply.""
Kindly note these are the airlines policies. As the airline sits with the funds of the ticket all customers and agents are governed by airlines polices and I'm afraid we are not permitted to waiver them. 
Please check your inbox. An email would have been mailed to the email address used to make your booking: ZA***1
You will need to advise us of your option prior to the date and time of departure on how you wish to proceed / with a refund or suspending your flight. If this is not requested before you will forfeit your ticket. 
Regarding your Airlink flight as this is a different carrier, should you wish to cancel your flight normal cancellation penalties will apply. 
You will receive a call back within 24 hours. 
Kind Regards, 
Travelstart
Dear TravellerComair has announced that regrettably it is obliged to suspend all British Airways (operated by Comair) and kulula.com flights from Tuesday evening 31 May 2022 pending successfully securing additional funding.

The company’s business rescue practitioners (BRPs) have advised that the process to raise the necessary capital is in progress and that there is reason to believe such funding may be secured. Once received, the airline will be able to recommence operations, but regrettably, under these circumstances, the practitioners have no choice but to voluntarily suspend all scheduled flights until the funding is confirmed.

We are unable to advise you how long the suspension will last but as soon as BA Comair and kulula are back in operation we will communicate this to you

The following options are available to you.Date changesYou can change your booking at no additional cost if the same booking class is available. If the same booking class is not available any difference in fare and taxes will be levied to the passenger.

To request a date, change please contact: ***–  please include your airline reference number and ticket number (you will find this on your Eticket email), the new travel date and please advise if you are flexible with your dates
Refunds If your flight is suspended you have the option to request a full refund of the ticket value.

To request a refund please contact: *** - please include your airline reference number and ticket number  (you will find this on your Eticket email). We are unable to advise how long the refund process will take. kulula will only fully refund flights impacted by the suspension.Date changesYou can change your booking at no additional cost if the same booking class/fare and taxes are available. Any difference in fare and taxes to the original cost will be levied to the client.
All travel needs to be rebooked and travelled by 30 September 2022.

To request a date change please click here and select the category: Change my booking.
Suspend your booking.You can suspend your booking for travel at a later date. This needs to be done before your original travel date.
Any difference in fare and taxes to the original cost will be levied to the client.

Rebooking and travel need to be done within 6 months of the travel validity of the ticket; this means from the date your original ticket was issued.

To suspend your ticket click here and select the category: Suspend my full trip.

Kindly note this is an automated function and once selected your booking will be suspended automatically, this is only for BA flights.
Refunds If the airline cancels your flights you are eligible for a full refund.

For all voluntary refunds, airline penalties will apply.

To request a refund please click here and select the category: Booking cancellation.