1 reviews | Active since Dec 2021
DO NOT USE TRAVELSTART
I am extremely disappointed with Travelstart! I was booked to fly from Lisbon to Johannesburg on the 30th of November when flights were being cancelled to South Africa. On the 27th of November I contacted Travelstart through whatsaap, email, called them and contacted them on Twitter. I got no response. I also went to the airport to the Lufthansa counter to try get a date change/ voucher or refund. This was on the 29th at 10:00 am and they were still closed.
I was contacted on the 1st of December when my flight had already landed in Johannesburg saying I was a no show and didn’t contact them for 4 hours, correct I didn’t contact within 4 hours I contacted them 3 DAYS BEFORE. It is very convenient to respond once the flight has landed saying I’m only getting a R1700 refund off a R9000 flights when I tried to change it within the correct time limit. DO NOT USE TRAVELSTART They work according to their own convenience and to only benefit themselves and have some of the worst customer service I’ve ever experienced.
I’m times like this it is disgusting that you are still taking peoples money when all I was trying to do was get home to my family for Christmas and now I cannot book a flight for R1700. Thank you Travelstart for ruining Christmas and giving the worst service.
Thank you for reaching out to us.
Please note the following events on the booking, Our first time receiving a request to either change or cancel we were able to revert back 29 November and a cancellation quote was requested. The team had not received your new dates so we could only quote on the cancellation and we advised on the cancellation email changes to be done prior to departure. We only received a request in revert after the initial flight and by this time it was too late to assist with the change and the airline had advised refund as per their ticket conditions. The are unable to issue a full refund on the booking even due to travel restrictions. We had also emailed the airline on your behalf and they had reverted that the ticket is nonrefundable and will remain non refundable.
I am very sorry that we were unable to assist on this matter.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note the following events on the booking, Our first time receiving a request to either change or cancel we were able to revert back 29 November and a cancellation quote was requested. The team had not received your new dates so we could only quote on the cancellation and we advised on the cancellation email changes to be done prior to departure. We only received a request in revert after the initial flight and by this time it was too late to assist with the change and the airline had advised refund as per their ticket conditions. The are unable to issue a full refund on the booking even due to travel restrictions. We had also emailed the airline on your behalf and they had reverted that the ticket is nonrefundable and will remain non refundable.
I am very sorry that we were unable to assist on this matter.
Kind Regards,
Melissa
Unfortunately this is not in fact true according to your timeline. I still have the whatsaap messages as well as Twitter messages asking to change the flight on both the 28th and 29th of a November and only got a solid response on the 1st of December once the flight had landed. Please check your dates correctly as I did ask for a date change well within the time limit. I am happy to forward all the evidence I have that shows I was well within the time limit. This is the type of service I’m referring to - appalling
Unfortunately this is not in fact true according to your timeline. I still have the whatsaap messages as well as Twitter messages asking to change the flight on both the 28th and 29th of a November and only got a solid response on the 1st of December once the flight had landed. Please check your dates correctly as I did ask for a date change well within the time limit. I am happy to forward all the evidence I have that shows I was well within the time limit. This is the type of service I’m referring to - appalling