DO NOT USE TRAVELSTART!

DO NOTE BOOK FLIGHTS THROUGH TRAVELSTART!!! My husband booked and paid for three economy premium return tickets from Cape Town to Bangkok via travelstart. He contacted them and paid for a change of the one connecting flight due to a very short layover. He paid R5000 for the change only to discover that they incorrectly downgraded our entire flight to economy. I only discovered it when I logged on to see if I could book extra leg room seats. There are now no seats available in premium economy and all they can offer is a refund of R2000 for three of us. Its literally *****. This was meant to be our family moon after our wedding and I am so disappointed. When travelling with a 6 years old over night, every bit of extra comfort makes the difference. I also travel out for work purposes the day after I get back. Just do yourself a favor and book direct with the airlines or through a reputable travel agency. There are so many bad reviews and our first mistake was ever using them to book our flights.