GM
Grace M
1 reviews | Active since Dec 2021
04 Dec 2021, 18:16
Do not use Travel Start to make flight booking s, they have become terrible .
If there was a way to add 0 star I really would have. Please , refrain from making your bookings with Travel start as they seem to think the unfortunate circumstances brought by covid-19 were flights get cancelled is a way for them to make money from customers who trusted them. Forget customer service theirs has become unbelievably terrible sometimes they go days without answering your questions . We requested and processed a refund on 6 July and today its 4 December almost half a year later we have got nothing , IN what world does a company require months to process a refund , please make it make sense ?
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Replies (1)
Travelstart's replyOfficial
12 Dec 2021, 14:58Hi Grace,
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
I see our team have also responded to your via google reviews with the below.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
To follow up on a refund you are welcome to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Fill in all your details including Travelstart reference number and select the category:
""Follow up on pending refund""
Your booking will be queued to our refunds team who will revert with feedback.
Alternatively you welcome to email the team direct at: help @ travelstart . com
Kindly note there is a delay in responding to passengers emails due to high volumes and we do have a 72 hour turn around time or slightly longer. Please be assured we have all hands on deck assisting and responding to customer queries as quickly as possible.
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
I see our team have also responded to your via google reviews with the below.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
To follow up on a refund you are welcome to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Fill in all your details including Travelstart reference number and select the category:
""Follow up on pending refund""
Your booking will be queued to our refunds team who will revert with feedback.
Alternatively you welcome to email the team direct at: help @ travelstart . com
Kindly note there is a delay in responding to passengers emails due to high volumes and we do have a 72 hour turn around time or slightly longer. Please be assured we have all hands on deck assisting and responding to customer queries as quickly as possible.
Kind Regards,
Marcelle
Travelstart's reply12 Dec 2021, 14:58
Official
Hi Grace,
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
I see our team have also responded to your via google reviews with the below.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
To follow up on a refund you are welcome to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Fill in all your details including Travelstart reference number and select the category:
""Follow up on pending refund""
Your booking will be queued to our refunds team who will revert with feedback.
Alternatively you welcome to email the team direct at: help @ travelstart . com
Kindly note there is a delay in responding to passengers emails due to high volumes and we do have a 72 hour turn around time or slightly longer. Please be assured we have all hands on deck assisting and responding to customer queries as quickly as possible.
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
I see our team have also responded to your via google reviews with the below.
The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
To follow up on a refund you are welcome to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Fill in all your details including Travelstart reference number and select the category:
""Follow up on pending refund""
Your booking will be queued to our refunds team who will revert with feedback.
Alternatively you welcome to email the team direct at: help @ travelstart . com
Kindly note there is a delay in responding to passengers emails due to high volumes and we do have a 72 hour turn around time or slightly longer. Please be assured we have all hands on deck assisting and responding to customer queries as quickly as possible.
Kind Regards,
Marcelle