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Maarten E

1 reviews | Active since Nov 2018

02 Nov 2018, 09:18

Do not use Travel Start at all!!!

I booked a car through Travel Start on 22 Oct 2018. The payment of R720.99 went off my account on 23 Oct 2018. On my arrival at Woodfoord in Cape Town, I presented my bank card, car voucher and drivers licence. They requested that I should present a credit card, which I don not have. The bank card is the one I used to pay the car booking. I had to go to another car rental firm. I spend more than 50 minutes in total to get through to them, always high call volumes even at 20:00, have sent two mails to ********** without any success. They refuse to refund me. Do not use them at all. They refer to fine print.

0
Replies (6)
Travelstart
Travelstart's reply02 Nov 2018, 11:42
Official

Hi Maarten

Thank you for your feedback.

Kindly provide us with a contact number in order for an agent to contact you.

Regards

Tracey

ME
Maarten E's update02 Nov 2018, 11:46
Reviewer Update
********** 506
Travelstart
Travelstart's reply02 Nov 2018, 11:49
Official

Hi Maarten

I'm not able to see the contact number , are you able to post the number as private reply?

Regards

Tracey

Travelstart
Travelstart's reply02 Nov 2018, 11:56
Official

Hi there

Thank you.

An agent will be in touch shortly.

Regards

Tracey

ME
Maarten E's update02 Nov 2018, 15:44
Reviewer Update
Involved in trying to solve the problem the following people, Stacey, Sergio, Phillip and Lindiwe. They stick to their guns that, although I could have provided cash for the required amount and besides the fact that I did not get a car for the two days, no refund. Careful when making a booking online. Travel Start have fine print that will bite you.....and there is no consideration for my case. Do not use Travel Start at all and tell all......
ME
Maarten E's update02 Nov 2018, 15:51
Reviewer Update
Herz was very helpful. No fine print and no credit card required. Issued me with a car in 3 minutes. Recommend that you all use Herz instead of Travel Start. Stay away....for ever. Pls read other complaints in Hello Peter regarding Travel Start. They have a NO REFUND policy in all cases.....