DO NOT USE THIS SERVICE
I've used Travelstart many times for flight and will not be doing so ever again. They don't answer their emails and they've disconnected they're customer care line. It's been 2 weeks since I've requested to cancel my booking and get a refund and nothing. Today would be 2 months before I would have taken the flight so I'd like someone to contact me as soon as possible. I will not be held accountable for the refund being lower because of Travelstart's incompetence.
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Travelstart's replyOfficial
26 Apr 2022, 16:02Hi Anri,
Thank you for reaching out to us.
I have checked the booking and can only see 1 client contact for query regarding the seating which failed to save due to a connection issue between the airline and our system which was brought up in March and had been resolved over the phone.
Please note I have also seen that an additional request was made to cancel the whole booking on 11 April and due to our teams being inundated it had not been reached yet. We received a follow up request on 25 April and I have now expedited the refund quote. Please keep an eye on your emails for our correspondence and revert as per the link on the email to confirm or request further information and assistance.
I am very sorry that it has taken this long to attend to your request.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can only see 1 client contact for query regarding the seating which failed to save due to a connection issue between the airline and our system which was brought up in March and had been resolved over the phone.
Please note I have also seen that an additional request was made to cancel the whole booking on 11 April and due to our teams being inundated it had not been reached yet. We received a follow up request on 25 April and I have now expedited the refund quote. Please keep an eye on your emails for our correspondence and revert as per the link on the email to confirm or request further information and assistance.
I am very sorry that it has taken this long to attend to your request.
Kind Regards,
Melissa
Travelstart's reply26 Apr 2022, 16:02
Official
Hi Anri,
Thank you for reaching out to us.
I have checked the booking and can only see 1 client contact for query regarding the seating which failed to save due to a connection issue between the airline and our system which was brought up in March and had been resolved over the phone.
Please note I have also seen that an additional request was made to cancel the whole booking on 11 April and due to our teams being inundated it had not been reached yet. We received a follow up request on 25 April and I have now expedited the refund quote. Please keep an eye on your emails for our correspondence and revert as per the link on the email to confirm or request further information and assistance.
I am very sorry that it has taken this long to attend to your request.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can only see 1 client contact for query regarding the seating which failed to save due to a connection issue between the airline and our system which was brought up in March and had been resolved over the phone.
Please note I have also seen that an additional request was made to cancel the whole booking on 11 April and due to our teams being inundated it had not been reached yet. We received a follow up request on 25 April and I have now expedited the refund quote. Please keep an eye on your emails for our correspondence and revert as per the link on the email to confirm or request further information and assistance.
I am very sorry that it has taken this long to attend to your request.
Kind Regards,
Melissa