DO NOT USE THIS BUSINESS!!

For anyone even remotely considering purchasing travel tickets with TRAVELSTART please, please know what you are getting yourself into! I purchased two tickets in November to go to Dubai in December 2021, then travel restrictions hit South Africa and needless to say we stayed home. Initially to get anyone in travel start to postpone/put a hold on our ticket was a mission in itself. I thought it was just in December/Jan that staff were super busy and many were working from home. But my goodness, the very same pathetic service in March 2022. They don't answer the phone, they fail to acknowledge emails, contact forms and whatssup messages. Yet again, for the third time since having any involvement with Travelstart I had to drive to their offices in Kloof Street, Cape Town. I tried to rebook my tickets for the up coming school holiday and was given a quote of +R16000 extra would need to pay on top of the original fare I already paid for in November. This on top of the fact need to pay the admin fee of R150 per ticket. I didn't cancel my ticket in the first place, so why was I been charged?? I then requested a refund and was told they will send me a quote for my refund...A quote, hell no, I want every single cent I paid you to be refunded. I am so sick and tired of big business taking consumers for a ride. So please purchase your tickets directly from the airline, might be a little extra but it will save you the frustration of dealing with a business like Travelstart!