HK
Henriette K
1 reviews | Active since Jan 2014
08 Jun 2022, 13:37
DO NOT USE THEM - NO SUPPORT
Once the ticket is paid - the relationship ends. Response time on requests via the FLAPP is 7 days. Telephonic response is non-existent. I tried twice and were promised 72 minutes of waiting. Even after confirming a ticket by email it was still invalid and I had to buy a new ticket to get home.
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Replies (2)HK
Henriette K's updateReviewer Update
08 Jun 2022, 17:28Excellent response received from Travelstart within 4 hours.
They apologised for being unreachable and processed my refund in a very professional manner.
I would still caution that when you have booked an airline ticket through them, at least Qatar refuses to assist with rebooking, so if something happens and you need after hours assistance, you will be stuck. I guess it is how this works.
They apologised for being unreachable and processed my refund in a very professional manner.
I would still caution that when you have booked an airline ticket through them, at least Qatar refuses to assist with rebooking, so if something happens and you need after hours assistance, you will be stuck. I guess it is how this works.
HK
Henriette K's update08 Jun 2022, 17:28
Reviewer Update
Excellent response received from Travelstart within 4 hours.
They apologised for being unreachable and processed my refund in a very professional manner.
I would still caution that when you have booked an airline ticket through them, at least Qatar refuses to assist with rebooking, so if something happens and you need after hours assistance, you will be stuck. I guess it is how this works.
They apologised for being unreachable and processed my refund in a very professional manner.
I would still caution that when you have booked an airline ticket through them, at least Qatar refuses to assist with rebooking, so if something happens and you need after hours assistance, you will be stuck. I guess it is how this works.
Travelstart's replyOfficial
08 Jun 2022, 17:30Hi Henriette,
Thank you for taking my call earlier and allowing me to assist you over the phone.
Apologies for the frustration caused in trying to reach our team.
I see the amendments team did respond to your amendment request to change your return date but overlooked your email for a refund quote.
As discussed our refunds team have since emailed you a refund quote for both passengers which you accepted over the phone.
I've send this through to our team to submit to the airline for a refund.
Kind Regards,
Marcelle
Thank you for taking my call earlier and allowing me to assist you over the phone.
Apologies for the frustration caused in trying to reach our team.
I see the amendments team did respond to your amendment request to change your return date but overlooked your email for a refund quote.
As discussed our refunds team have since emailed you a refund quote for both passengers which you accepted over the phone.
I've send this through to our team to submit to the airline for a refund.
Kind Regards,
Marcelle
Best regards,
Travelstart's reply08 Jun 2022, 17:30
Official
Hi Henriette,
Thank you for taking my call earlier and allowing me to assist you over the phone.
Apologies for the frustration caused in trying to reach our team.
I see the amendments team did respond to your amendment request to change your return date but overlooked your email for a refund quote.
As discussed our refunds team have since emailed you a refund quote for both passengers which you accepted over the phone.
I've send this through to our team to submit to the airline for a refund.
Kind Regards,
Marcelle
Thank you for taking my call earlier and allowing me to assist you over the phone.
Apologies for the frustration caused in trying to reach our team.
I see the amendments team did respond to your amendment request to change your return date but overlooked your email for a refund quote.
As discussed our refunds team have since emailed you a refund quote for both passengers which you accepted over the phone.
I've send this through to our team to submit to the airline for a refund.
Kind Regards,
Marcelle
Best regards,