Hellopeter
Share Your Experience
AM
Anele M

1 reviews | Active since Feb 2018

04 Aug 2018, 12:14

DO NOT TRUST TRAVELSTART, CARTRAWLER & THRIFTY CAR HIRE

I hired a car through TravelStart, which Thrifty Car Hire was the service provider. Almost 2 months later and I have not received my refund for my deposit.

I tried calling the Thrifty CPT Airport branch and I kept being transferred from one person to the next and the phone just rings.

Marika from Cartrawler Customer Care sent an email requesting proof of car hire documents. WHY DO THEY NEED PROOF WHEN SUBMITTED ALL NECESSARY DOCUMENTS BEFORE RECEIVING THE CAR.

This is unacceptable!!! These companies take no accountability for their atrocious service.

0
Replies (9)
Travelstart
Travelstart's reply04 Aug 2018, 12:21
Official

Dear Anele Mkuzo

we are extremely sorry to hear about your experience.

One of our consultants will contact you shortly with regards to your query.

With kind regards,
***nor at Travelstart

AM
Anele M's update04 Aug 2018, 12:27
Reviewer Update
***nor please do me a favour. First contact your partners and ask them what the issue is. I have no desire to repeat myself to one of your consultants. Here are the details: Booking Ref: ZA ********** 40 CarTrawler Ref: ********** 0 Do not contact me except to request my banking details.
Travelstart
Travelstart's reply04 Aug 2018, 12:56
Official

Dear Anele Mkuzo

we have been in contact with the supplier with regards to the outstanding refund.

Chad, the consultant from Cartrawler , advised that they would email you and that the banking details had been requested from you but not received.

One of our consultants will contact you too.

With kind regards,
***nor at Travelstart

Travelstart
Travelstart's reply04 Aug 2018, 13:28
Official

Dear Anele Mkuzo

one of our consultants tried to call you but the line went to voicemail.

Please be advised that Cartrawler advised that they would contact you directly with regards to your outstanding refund.

We trust you find the above in order,

With kind regards,
***nor at Travelstart

Travelstart
Travelstart's reply04 Aug 2018, 13:28
Official

Dear Anele Mkuzo

one of our consultants tried to call you but the line went to voicemail.

Please be advised that Cartrawler advised that they would contact you directly with regards to your outstanding refund.

We trust you find the above in order,

With kind regards,
***nor at Travelstart

AM
Anele M's update04 Aug 2018, 13:59
Reviewer Update
Please note that I have my phone with me. I received a call from an 021 number and when I answered the line went dead.
AM
Anele M's update06 Aug 2018, 13:28
Reviewer Update
On Saturday someone from TravelStart called me and advised that CarTrawler would call me Monday morning (today), and still nothing!!!
Travelstart
Travelstart's reply06 Aug 2018, 13:41
Official

Dear Anele Mkuzo,

Brandon from our Customer Service department will be contacting you shortly.

Kind regards,
***nor at Travelstart

AM
Anele M's update20 Oct 2018, 10:09
Reviewer Update
UPDATE: I still have not received my refund! CarTrawler said they had made the payment and I must check with my bank 2 months ago. I requested a proof of payment and nobody responded. This is the WORST service. Travelstart should be ashamed of having a service provider that ****s its customers!!!