1 reviews | Active since May 2014
Do not travel with Travelstart!
I have been stranded for almost à while week oversees without a return flight because:
1. Travelstart failed to inform me that my return flight was cancelled and confirm new travel dates. As a result the airline is forcing me to pay a $250 penalty and an additional $34 to change my ticket.
2. I requested multiple times that they change my travel dates, requests that the agency ignored flat out inspite of the fact that I purchase a flexible ticket from them that allows me to make a free date change.
3. They dont have contact numbers where you can speak to an agent telephonically. There is no emergency number, I have requested urgent call back multiple times. Emails go unanswered for days and when they do answer they refuse to acknowledge responsibility or assist. My messages on their whatsapp contact takes 3 days for them to reply and still they are not offering any assistance.
They have dumped me abroad and ran. This Travelstart company is *******. I will never use it and.never recommend it to anyone.
Thank you for reaching out to us.
I have checked on the booking and can see that you have been assisted with the change in the airline schedule. Once the airline makes a change to their schedule we get notified and advise the passengers accordingly. We then contact the airline to request alternatives and this can take a few days for the airline to revert depending on how inundated they are. I am sorry that you had not received assistance sooner, and that the new flights where a week later, we were only able to assist with what the airline had to offer as the ticket belongs to them and we are governed by their directives. I have noted that you are back home and hope you had a safe flight.
Wishing you a good day and year ahead.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked on the booking and can see that you have been assisted with the change in the airline schedule. Once the airline makes a change to their schedule we get notified and advise the passengers accordingly. We then contact the airline to request alternatives and this can take a few days for the airline to revert depending on how inundated they are. I am sorry that you had not received assistance sooner, and that the new flights where a week later, we were only able to assist with what the airline had to offer as the ticket belongs to them and we are governed by their directives. I have noted that you are back home and hope you had a safe flight.
Wishing you a good day and year ahead.
Kind Regards,
Melissa