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yvonne P
1 reviews | Active since Jan 2012
30 Jan 2019, 19:27
Do not ever use Travelstart
Do not ever make use of Travelstart. I am struggling to get my money back from then since Cemair was grounded. I booked a flight for my son to visit me in December 2018 and every time they have an excuse saying they await the money back from Cemair. When I checked with Cemair they had prove that Travelstart never paid the money to them.
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Travelstart's replyOfficial
31 Jan 2019, 08:41Good morning Yvonne
Thank you for your feedback.
I do apologize for the grounding for Cemair however we do not have control over when the airlines gets grounded. We have been awaiting for a directive from the airline to advise the way forward as to how the airline will be re accommodating passengers or refunding.
We have submitted the refund application to the airline on the 10th January 2019 as per the email sent you advising the refund can take 6-10 weeks. Herewith the refunds application number submitted to the airline 5Z RA ***
Kindly note the airline might have a backlog to process these refunds due to the grounding.
Kind Regards
Tracey
Thank you for your feedback.
I do apologize for the grounding for Cemair however we do not have control over when the airlines gets grounded. We have been awaiting for a directive from the airline to advise the way forward as to how the airline will be re accommodating passengers or refunding.
We have submitted the refund application to the airline on the 10th January 2019 as per the email sent you advising the refund can take 6-10 weeks. Herewith the refunds application number submitted to the airline 5Z RA ***
Kindly note the airline might have a backlog to process these refunds due to the grounding.
Kind Regards
Tracey
Travelstart's reply31 Jan 2019, 08:41
Official
Good morning Yvonne
Thank you for your feedback.
I do apologize for the grounding for Cemair however we do not have control over when the airlines gets grounded. We have been awaiting for a directive from the airline to advise the way forward as to how the airline will be re accommodating passengers or refunding.
We have submitted the refund application to the airline on the 10th January 2019 as per the email sent you advising the refund can take 6-10 weeks. Herewith the refunds application number submitted to the airline 5Z RA ***
Kindly note the airline might have a backlog to process these refunds due to the grounding.
Kind Regards
Tracey
Thank you for your feedback.
I do apologize for the grounding for Cemair however we do not have control over when the airlines gets grounded. We have been awaiting for a directive from the airline to advise the way forward as to how the airline will be re accommodating passengers or refunding.
We have submitted the refund application to the airline on the 10th January 2019 as per the email sent you advising the refund can take 6-10 weeks. Herewith the refunds application number submitted to the airline 5Z RA ***
Kindly note the airline might have a backlog to process these refunds due to the grounding.
Kind Regards
Tracey