MB
Madeleen B
1 reviews | Active since Jul 2012
28 Jul 2021, 16:04
Do not book via TravelStart
Please do not book with Travelstart - I have booked via Travel start they selected Mango airlines. The kids need to leave tomorrow and on the check in today they were told that Mango flights are stopped. All their stuff left already - my son in law is supposed to start a new job on Saturday they can't stay in Cape Town. Travel Start does not want to accept responsibility to book another flight or give me my refund as according to them they already paid the money to Mango. They don't answer their phones either
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Travelstart's replyOfficial
28 Jul 2021, 18:30Hi Madeleen,
Thank you for reaching out to us.
Please note that when purchasing a ticket via Travelstart the funds go straight to the airline, thus Mango has the funds for the booking you have made with Travelstart. Our function is to provide passengers with the means to search and obtain the best fare and deals when it comes to airline prices. We also assist in changes and
cancellations of airline tickets that are on the general distribution system. Mango, like FlySafair, Lift and now Kulula have their own system and we do not have access to their directives or bookings even though booked through Travelstart. You have been advised to make contact with Mango as they are the only ones who can assist passengers booked on their flights during this time.
The information we received from Mango is that they are in discussion to obtain an amicable solution to this problem. Please note that should you wish to obtain a
voucher or find out further information please contact *** and/or *** as advised to us by Mango Airlines. The airline is not offering any refunds at this time and we do not have access to their system or the authority to process any refunds and we do not have the authority or rights to change your son to an alternative airline.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that when purchasing a ticket via Travelstart the funds go straight to the airline, thus Mango has the funds for the booking you have made with Travelstart. Our function is to provide passengers with the means to search and obtain the best fare and deals when it comes to airline prices. We also assist in changes and
cancellations of airline tickets that are on the general distribution system. Mango, like FlySafair, Lift and now Kulula have their own system and we do not have access to their directives or bookings even though booked through Travelstart. You have been advised to make contact with Mango as they are the only ones who can assist passengers booked on their flights during this time.
The information we received from Mango is that they are in discussion to obtain an amicable solution to this problem. Please note that should you wish to obtain a
voucher or find out further information please contact *** and/or *** as advised to us by Mango Airlines. The airline is not offering any refunds at this time and we do not have access to their system or the authority to process any refunds and we do not have the authority or rights to change your son to an alternative airline.
Kind Regards,
Melissa
Travelstart's reply28 Jul 2021, 18:30
Official
Hi Madeleen,
Thank you for reaching out to us.
Please note that when purchasing a ticket via Travelstart the funds go straight to the airline, thus Mango has the funds for the booking you have made with Travelstart. Our function is to provide passengers with the means to search and obtain the best fare and deals when it comes to airline prices. We also assist in changes and
cancellations of airline tickets that are on the general distribution system. Mango, like FlySafair, Lift and now Kulula have their own system and we do not have access to their directives or bookings even though booked through Travelstart. You have been advised to make contact with Mango as they are the only ones who can assist passengers booked on their flights during this time.
The information we received from Mango is that they are in discussion to obtain an amicable solution to this problem. Please note that should you wish to obtain a
voucher or find out further information please contact *** and/or *** as advised to us by Mango Airlines. The airline is not offering any refunds at this time and we do not have access to their system or the authority to process any refunds and we do not have the authority or rights to change your son to an alternative airline.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that when purchasing a ticket via Travelstart the funds go straight to the airline, thus Mango has the funds for the booking you have made with Travelstart. Our function is to provide passengers with the means to search and obtain the best fare and deals when it comes to airline prices. We also assist in changes and
cancellations of airline tickets that are on the general distribution system. Mango, like FlySafair, Lift and now Kulula have their own system and we do not have access to their directives or bookings even though booked through Travelstart. You have been advised to make contact with Mango as they are the only ones who can assist passengers booked on their flights during this time.
The information we received from Mango is that they are in discussion to obtain an amicable solution to this problem. Please note that should you wish to obtain a
voucher or find out further information please contact *** and/or *** as advised to us by Mango Airlines. The airline is not offering any refunds at this time and we do not have access to their system or the authority to process any refunds and we do not have the authority or rights to change your son to an alternative airline.
Kind Regards,
Melissa