AM
Ashley M

1 reviews | Active since Mar 2018

01 Apr 2018, 19:19

Do not book through Travelstart - be warned.

I have booked a business class ticket and 2 economy class tickets to Paris through Travelstart. I have used them extensively in the past but have never had to have a query resolved. Now that I do I cannot get any resolution. There was a problem with the name they booked which does not match my passport, trying to get this resolved has proved impossible. I have paid additional money for this to be fixed and still nothing. They keep saying they will get back to me, but I hear nothing. I am supposed to fly in June but if my ticket is not changed this will not be possible. In the meantime I have spent over R50k and I can get no answer from them. Be warned, do not book with Travelstart at any cost.

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Replies (1)
Travelstart
Travelstart's reply01 Apr 2018, 19:53
Official

Good Evening

Thank you for your feedback, please could you assist with the booking reference and contact details via private message so that I can contact you,.

Please note that as we are an online agency any details entered would have been entered by yourself directly and not our agents.

Kind regards

Tamara