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Mikael S

1 reviews | Active since Oct 2018

16 Oct 2018, 08:59

Dissatisfied customer

I will never use Travelstart again. They have long response times and they did not help me to cancel my trip. So therefore, I had to cancel the trip myself. After I had cancelled the trip I was supposed to receive a tax refund of 400 SEK (according to easyJet). Did I get my money back? Nope, I did not. Travelstrat took out a fee or should I say FINE of 600 SEK?!? They called the fee a “handling fee”. I fee for what? They did not even help me to cancel my flight with easyJet.I am a very dissatisfied customer.

0
Replies (3)
Travelstart
Travelstart's reply16 Oct 2018, 09:05
Official

Hi Mikael

Thank you for your weekend.

Please allow us to investigate this matter and will revert back to you. Apologies for the inconvenience this may have caused.

Kind regards

Avril

Best regards,

Travelstart
Travelstart's reply16 Oct 2018, 09:08
Official

Hi Mikael

Please provide us with the correct contact details and the Travelstart reference to assist you in the matter.

Regards

Avril

Best regards,

Travelstart
Travelstart's reply16 Oct 2018, 12:01
Official

Hi Mikael

Thank you for your patience.

Please note this is a Travelstart Sweden query and it is a totally separate company.

I hope they are able to resolve your query.

Kind regards

Avril

Best regards,