CN
Coceka N
1 reviews | Active since Nov 2020
04 Nov 2020, 11:10
dissatisfactory services
WHEN I BOOKED A FLIGHT TODAY IT GAVE ME LOWER PRICES AND I HAD PUT THE RIGHT DATES AND DESTINATION BUT WHEN I CHECKED OUT AFTER PAYMENT EVERYTHING CHANGED AND THEY MADE US PAY EXTRA FOR THE FAULT THAT WAS ON THEIR SIDE.I CALLED TO LOG A COMPLAINT BUT THEY KEPT ON DROPPING ON ME.IS THIS HOW WE GET TREATED AS CUSTOMERS WHO SUPPORT THE BUSINESS?
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Travelstart's replyOfficial
04 Nov 2020, 14:22Good day Coceka
Thank you for taking the time to share your concerns and I regret to hear you have not had a great experience when booking with us.
Once a search has been made on our website and the flights are selected, this information pulls through onto our system. Your booking in particular there was no human interaction until you sent us a contact form to ask if we can assist you with changes to your booking.
According to our booking logs the information you selected on the booking process is what was booked and issued.
As advised by our amendments agent, If you wish to make any changes to these flights it will need to be done directly with the airline as they require immediate payment in order to confirm any changes.
If you have any other queries please let us know and we will be happy to assist where possible.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to share your concerns and I regret to hear you have not had a great experience when booking with us.
Once a search has been made on our website and the flights are selected, this information pulls through onto our system. Your booking in particular there was no human interaction until you sent us a contact form to ask if we can assist you with changes to your booking.
According to our booking logs the information you selected on the booking process is what was booked and issued.
As advised by our amendments agent, If you wish to make any changes to these flights it will need to be done directly with the airline as they require immediate payment in order to confirm any changes.
If you have any other queries please let us know and we will be happy to assist where possible.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Best regards,
Travelstart's reply04 Nov 2020, 14:22
Official
Good day Coceka
Thank you for taking the time to share your concerns and I regret to hear you have not had a great experience when booking with us.
Once a search has been made on our website and the flights are selected, this information pulls through onto our system. Your booking in particular there was no human interaction until you sent us a contact form to ask if we can assist you with changes to your booking.
According to our booking logs the information you selected on the booking process is what was booked and issued.
As advised by our amendments agent, If you wish to make any changes to these flights it will need to be done directly with the airline as they require immediate payment in order to confirm any changes.
If you have any other queries please let us know and we will be happy to assist where possible.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to share your concerns and I regret to hear you have not had a great experience when booking with us.
Once a search has been made on our website and the flights are selected, this information pulls through onto our system. Your booking in particular there was no human interaction until you sent us a contact form to ask if we can assist you with changes to your booking.
According to our booking logs the information you selected on the booking process is what was booked and issued.
As advised by our amendments agent, If you wish to make any changes to these flights it will need to be done directly with the airline as they require immediate payment in order to confirm any changes.
If you have any other queries please let us know and we will be happy to assist where possible.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Best regards,