DISSAPOINTED

<p>I am very disappointed with the service that I have been receiving from Travelstart. On the 23November 2016 I spoke to Rufaru enquiring about a minor surname change. I was told that she will put in a request with the airline to have the surname changed I was also told there will be a R200 admin fee or some kind of charge to have it changed from SAA side and that a new ticket needs to be booked and the first booking with the incorrect name will be refunded to me less R200 . On the 24th November I then followed up as no one got back to me regarding the name change . I then had to call the Cape Town office 3 times on the 24November as Rufaru had not got back to me. I then dealt with AK he said to me he can see that a request has been put in and the new ticket now cost 1200 ???..that was the best price Rufaru could get ?? after speaking to AK who gave me a price of 1200 I then dealt with another lady by the name of Melissa who then corrected the 1200 ticket . The new ticket actaully cost R1277.43 which includes a admin cost R299 from TRAVEL START . SO NOW I AM PAYING AND ADMIN COST FROM TRAVEL START .<br /> <br />Melissa then sent me the new itinerary for my 3 year old son on the 25November we then made a payment same day and e-mailed the proof of payment to Melissa and cc all the other departments. On Monday 28th I called again and was left on hold for 15 min no one again got back to me I then called a second time after raising my voice then only Melissa returned my call asking me how can she help me??? I then had to ask again about me booking.. She then said to me that some SAA agent removed my son's booking and promised to have it sorted I asked that she keep intouch with me .. I still have not heard anything from this lady.. I then called SAA and according to their records no one removed my son's booking from their side the system cancelled the booking as no paymnet was received from Travel start. PATHETIC!! I WILL NOT BE PAYING FOR ANY MORE ADMIN CHARGES. PLS SORT OUT MY BOOKING</p>