pS
pearl S
1 reviews | Active since Dec 2014
09 Dec 2019, 14:29
Dispute
Travel start booked me to fly at 13:55 and Return at 15:00 on the 31st Jan 2020 , when I ask them to correct the dates . They refused and said they wont refund me my money back . this is robbing i cannot be going to durban for an 1 hour and with the kids and come back the same day. Worse part is they don`t even bother to call me and talk to me after i laid a complaint with them.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
09 Dec 2019, 14:42Dear Pearl
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Travelstart's reply09 Dec 2019, 14:42
Official
Dear Pearl
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.
Regards,
The Travelstart Team
Travelstart's replyOfficial
09 Dec 2019, 15:52Good day Pearl
Thank you for your speedy response. I have checked your booking and I noticed that you had purchased a one way flight only.
Departing Lanseria on the 31 st Jan at 13 : 55 and Arriving in Durban on the 31 st Jan at 15 : 00.
You had not booked a return flight.
I have also checked with your email address, to see if I can find another booking for you, but I only find this one booking with the reference you provided.
Please advise if you perhaps have a second reference number with the return flight from Durban for us to check and advised you accordingly.
Awaiting your soonest response.
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for your speedy response. I have checked your booking and I noticed that you had purchased a one way flight only.
Departing Lanseria on the 31 st Jan at 13 : 55 and Arriving in Durban on the 31 st Jan at 15 : 00.
You had not booked a return flight.
I have also checked with your email address, to see if I can find another booking for you, but I only find this one booking with the reference you provided.
Please advise if you perhaps have a second reference number with the return flight from Durban for us to check and advised you accordingly.
Awaiting your soonest response.
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply09 Dec 2019, 15:52
Official
Good day Pearl
Thank you for your speedy response. I have checked your booking and I noticed that you had purchased a one way flight only.
Departing Lanseria on the 31 st Jan at 13 : 55 and Arriving in Durban on the 31 st Jan at 15 : 00.
You had not booked a return flight.
I have also checked with your email address, to see if I can find another booking for you, but I only find this one booking with the reference you provided.
Please advise if you perhaps have a second reference number with the return flight from Durban for us to check and advised you accordingly.
Awaiting your soonest response.
Kind regards,
Melony at Travelstart
Customer Relations Team
Thank you for your speedy response. I have checked your booking and I noticed that you had purchased a one way flight only.
Departing Lanseria on the 31 st Jan at 13 : 55 and Arriving in Durban on the 31 st Jan at 15 : 00.
You had not booked a return flight.
I have also checked with your email address, to see if I can find another booking for you, but I only find this one booking with the reference you provided.
Please advise if you perhaps have a second reference number with the return flight from Durban for us to check and advised you accordingly.
Awaiting your soonest response.
Kind regards,
Melony at Travelstart
Customer Relations Team