1 reviews | Active since Mar 2012
Dishonesty
Dishonest process.
While booking our flights I knew there was a chance of my fiancé not receiving her passport in time.
As such I deliberated between the 3 day flexible change option and the cancellation one. I opted for the cancellation as considering public holidays that might still not be enough for us to receive the passport in time. The cancellation option made the most sense then as wed at least have our money back for altnernstive option.
Not so. When trying to cancel I was immediately informed by this smug voice that refunds take 6 to 8 weeks!
Please also note that travelstart does not refund their own middle man costs even with this option. *****.
Dont apologise to me. Please do the following:
Change the text of the cancellation option to:
Cancellation option (refunds 6 to 8 week)
Thats all.
Thank you for your feedback
As explained in previous review we state in our terms and conditions the below.
Terms and conditions
- This product must be purchased when you book your ticket. It is not possible to add it afterwards.
- The product and processing fees are charged per person.
- A processing fee per person could be payable upfront in order to process your refund.
- The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already been flown.
- To qualify for the refund of airfare and taxes, the refund needs to be requested at least 48 hours prior to departure.
- Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
- Please note that processing time of your refund can take 6 – 8 weeks.
- This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.
Apologies for the inconvenice this may have caused.
Kind regards
Avril
Best regards,
Thank you for your feedback
As explained in previous review we state in our terms and conditions the below.
Terms and conditions
- This product must be purchased when you book your ticket. It is not possible to add it afterwards.
- The product and processing fees are charged per person.
- A processing fee per person could be payable upfront in order to process your refund.
- The product is only valid for flights cancelled before outbound travel has commenced. You will not be covered if you wish to cancel a flight during your journey, or after a flight has already been flown.
- To qualify for the refund of airfare and taxes, the refund needs to be requested at least 48 hours prior to departure.
- Should you be refunded, we will only refund the airfare and taxes. We will not refund any extra costs from your booking.
- Please note that processing time of your refund can take 6 – 8 weeks.
- This service does not cover airline cancellation, liquidation / suspension, car or hotel reservations.
Apologies for the inconvenice this may have caused.
Kind regards
Avril
Best regards,