DN
Dominique N
1 reviews | Active since Mar 2009
28 May 2019, 11:06
Dishonest, uncaring and slow!!!!!!!!!!
Don't bother buying into their "extra" products, like a "free" ticket change. Now trying to change a flight return date knowing full well before making the original booking that this is what I would need to do later down the line - quoted R6K yesterday 4pm with a heavy heart and empty wallet, I agreed to go ahead and change the booking for payment. 11am today suddenly they couldn't confirm the chnage but the price has jumped to R10k?!?! Reading other reviews - I should have done so before ever using them in the first place!!!
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Replies (4)0
Replies (4)
Travelstart's replyOfficial
28 May 2019, 11:42Dear Dominique
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's reply28 May 2019, 11:42
Official
Dear Dominique
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's replyOfficial
28 May 2019, 14:30Hi Dominique
I have been advised that you are dealing with your consultant John Le Riche, who is trying to assist you in sorting this out.
Regards, The Travelstart Team
I have been advised that you are dealing with your consultant John Le Riche, who is trying to assist you in sorting this out.
Regards, The Travelstart Team
Travelstart's reply28 May 2019, 14:30
Official
Hi Dominique
I have been advised that you are dealing with your consultant John Le Riche, who is trying to assist you in sorting this out.
Regards, The Travelstart Team
I have been advised that you are dealing with your consultant John Le Riche, who is trying to assist you in sorting this out.
Regards, The Travelstart Team
DN
Dominique N's updateReviewer Update
05 Jun 2019, 15:41I want to thank John LeRiche and his team for turning this situation around in the spectacular way that they did. I believe that a gargantuan effort was made by all to achieve the final result, which I am so happy about I can cry! A sincere thank you for all involved who went out of their way to assist me after things went downhill last week. Much appreciated!!
DN
Dominique N's update05 Jun 2019, 15:41
Reviewer Update
I want to thank John LeRiche and his team for turning this situation around in the spectacular way that they did. I believe that a gargantuan effort was made by all to achieve the final result, which I am so happy about I can cry! A sincere thank you for all involved who went out of their way to assist me after things went downhill last week. Much appreciated!!
Travelstart's replyOfficial
06 Jun 2019, 14:52Good afternoon Dominique
I am so pleased to hear that John and his team was able to turn the unpleasant situation around.
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
Thank you very much for taking the time to write to us, about your experience.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team
I am so pleased to hear that John and his team was able to turn the unpleasant situation around.
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
Thank you very much for taking the time to write to us, about your experience.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team
Travelstart's reply06 Jun 2019, 14:52
Official
Good afternoon Dominique
I am so pleased to hear that John and his team was able to turn the unpleasant situation around.
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
Thank you very much for taking the time to write to us, about your experience.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team
I am so pleased to hear that John and his team was able to turn the unpleasant situation around.
Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
Thank you very much for taking the time to write to us, about your experience.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Customer Relations Team