IT
Ivor T
1 reviews | Active since Mar 2009
17 Sept 2019, 09:40
Dishonest
While I was doing the online booking last week and it showed service charges as R99.00. So why was I charged R103.07 for service charges. Do not quote a charge and then change it at purchase. This is dishonest and I will not deal with dishonest companies.
Secondly, when you start a booking it asks if we have an MTN cellphone for a discount. Where is the discount? How much was it? As the price I paid was no different when I was getting quotes without my MTN number. Seems like this is just a gimmick to make people think that they get a discount.
Helpful (0)
Replies (7)0
Replies (7)
Travelstart's replyOfficial
17 Sept 2019, 10:19Dear Ivor
Thank you for taking the time to provide your feedback.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply17 Sept 2019, 10:19
Official
Dear Ivor
Thank you for taking the time to provide your feedback.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's replyOfficial
17 Sept 2019, 15:55Dear Ivor
As promised, we had tried to contact you on the number provided, unfortunately to no avail.
We will try to reach you again on the number in the booking, to discuss your query and concerns.
Kind regards,
The Travelstart Team
As promised, we had tried to contact you on the number provided, unfortunately to no avail.
We will try to reach you again on the number in the booking, to discuss your query and concerns.
Kind regards,
The Travelstart Team
Travelstart's reply17 Sept 2019, 15:55
Official
Dear Ivor
As promised, we had tried to contact you on the number provided, unfortunately to no avail.
We will try to reach you again on the number in the booking, to discuss your query and concerns.
Kind regards,
The Travelstart Team
As promised, we had tried to contact you on the number provided, unfortunately to no avail.
We will try to reach you again on the number in the booking, to discuss your query and concerns.
Kind regards,
The Travelstart Team
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Ivor T's updateReviewer Update
17 Sept 2019, 21:03No one has called me all day. The cell number has not changed. Check hellopeter
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Ivor T's update17 Sept 2019, 21:03
Reviewer Update
No one has called me all day. The cell number has not changed. Check hellopeter
Travelstart's replyOfficial
18 Sept 2019, 06:46Good morning Ivor
We had contacted you on the number ending in 7744, as per the number in the booking and on Hellopeter.
I will be calling you after 08:00 this morning, if that would be a suitable time for you. Please let me know.
Kind regards,
Melony at Travelstart
We had contacted you on the number ending in 7744, as per the number in the booking and on Hellopeter.
I will be calling you after 08:00 this morning, if that would be a suitable time for you. Please let me know.
Kind regards,
Melony at Travelstart
Travelstart's reply18 Sept 2019, 06:46
Official
Good morning Ivor
We had contacted you on the number ending in 7744, as per the number in the booking and on Hellopeter.
I will be calling you after 08:00 this morning, if that would be a suitable time for you. Please let me know.
Kind regards,
Melony at Travelstart
We had contacted you on the number ending in 7744, as per the number in the booking and on Hellopeter.
I will be calling you after 08:00 this morning, if that would be a suitable time for you. Please let me know.
Kind regards,
Melony at Travelstart
Travelstart's replyOfficial
18 Sept 2019, 08:31Good morning Ivor
As promised, we had tried phoning you again this morning, unfortunately it only rings and goes to voicemail.
Can you kindly advise when would be a more convenient time for me to call you to discuss your query.
Thank you and kind regards,
Melony at Travelstart
As promised, we had tried phoning you again this morning, unfortunately it only rings and goes to voicemail.
Can you kindly advise when would be a more convenient time for me to call you to discuss your query.
Thank you and kind regards,
Melony at Travelstart
Travelstart's reply18 Sept 2019, 08:31
Official
Good morning Ivor
As promised, we had tried phoning you again this morning, unfortunately it only rings and goes to voicemail.
Can you kindly advise when would be a more convenient time for me to call you to discuss your query.
Thank you and kind regards,
Melony at Travelstart
As promised, we had tried phoning you again this morning, unfortunately it only rings and goes to voicemail.
Can you kindly advise when would be a more convenient time for me to call you to discuss your query.
Thank you and kind regards,
Melony at Travelstart
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Ivor T's updateReviewer Update
18 Sept 2019, 08:59Thank you to Melony for sorting out the problem. Much appreciated.
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Ivor T's update18 Sept 2019, 08:59
Reviewer Update
Thank you to Melony for sorting out the problem. Much appreciated.
Travelstart's replyOfficial
18 Sept 2019, 09:44Thank you for taking the time to chat to me this morning Ivor.
It was only my pleasure to assist with your query and I am glad to hear everything is now resolved.
I hope you have a wonderful day further.
Kind regards,
Melony at Travelstart
It was only my pleasure to assist with your query and I am glad to hear everything is now resolved.
I hope you have a wonderful day further.
Kind regards,
Melony at Travelstart
Travelstart's reply18 Sept 2019, 09:44
Official
Thank you for taking the time to chat to me this morning Ivor.
It was only my pleasure to assist with your query and I am glad to hear everything is now resolved.
I hope you have a wonderful day further.
Kind regards,
Melony at Travelstart
It was only my pleasure to assist with your query and I am glad to hear everything is now resolved.
I hope you have a wonderful day further.
Kind regards,
Melony at Travelstart