RR
RYAN R
1 reviews | Active since Dec 2020
05 Dec 2020, 11:33
DISGUSTING Travelstart refund policy!!!
So I have booked a flight through TRAVELSTART with flexibility policy on my flight. I received notification of cancellation on my flight from Emirates. To start I had to inform TRAVELSTART that the flight had been cancelled, really poor to begin with. They then tell me that they can only provide me with alternative arrangements in 72 hours. One of the possible options is a refund which they can only arrange to be paid out to me in SIX TO TEN WEEKS. Does TRAVELSTART think I am a millionaire and expect me to sanction another payment for a flight in 7 days. TRAVELSTART should instantly refund me or provide a credit so that I can book another flight. Money does not grow on trees. It is shocking that you expect me to find money for another flight TRAVELSTART while I wait for you earn interest on my money.
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Travelstart's replyOfficial
05 Dec 2020, 17:02 Good day Ryan Rollison
Thank you for reaching out and taking the time to provide us with your feedback.
Please allow me to opportunity to address your concerns laid out above.
The process of schedule change is that the airline notifies us via a global queueing system , the agents work through these queues as efficiently as possible with the enormous amount of schedule changes. With all airlines starting to return to normal , most the flights are first subject to government approval before being confirmed and therefor almost all flights on all airlines are experiencing schedule changes. We apologize that we did not get to your booking before you were notified , however as an attempt to get all the passengers as informed as possible the airlines advise passenger directly as well.
The refund applications and rules thereof are those of the airline and not of Travelstart.
Travelstart is a registered third party supplier and acts as an agent for the airline ,
we are bound by all airlines rules and need to quote according to the directives which they have provided us with at the time.
We cannot override a decision made by the airline to amend the policy unfortunately.
The time frame advised is an estimate and due an influx of refund queries made to the airline ,due to the Pandemic, the backlog on refunds are quite significant.
I checked your booking and see that the the schedule changes Team is in contact with the airline regarding full refund authorization processes. Once received they will start the process of refund application to the airline.
I hope that this clarifies your frustration.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for reaching out and taking the time to provide us with your feedback.
Please allow me to opportunity to address your concerns laid out above.
The process of schedule change is that the airline notifies us via a global queueing system , the agents work through these queues as efficiently as possible with the enormous amount of schedule changes. With all airlines starting to return to normal , most the flights are first subject to government approval before being confirmed and therefor almost all flights on all airlines are experiencing schedule changes. We apologize that we did not get to your booking before you were notified , however as an attempt to get all the passengers as informed as possible the airlines advise passenger directly as well.
The refund applications and rules thereof are those of the airline and not of Travelstart.
Travelstart is a registered third party supplier and acts as an agent for the airline ,
we are bound by all airlines rules and need to quote according to the directives which they have provided us with at the time.
We cannot override a decision made by the airline to amend the policy unfortunately.
The time frame advised is an estimate and due an influx of refund queries made to the airline ,due to the Pandemic, the backlog on refunds are quite significant.
I checked your booking and see that the the schedule changes Team is in contact with the airline regarding full refund authorization processes. Once received they will start the process of refund application to the airline.
I hope that this clarifies your frustration.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply05 Dec 2020, 17:02
Official
Good day Ryan Rollison
Thank you for reaching out and taking the time to provide us with your feedback.
Please allow me to opportunity to address your concerns laid out above.
The process of schedule change is that the airline notifies us via a global queueing system , the agents work through these queues as efficiently as possible with the enormous amount of schedule changes. With all airlines starting to return to normal , most the flights are first subject to government approval before being confirmed and therefor almost all flights on all airlines are experiencing schedule changes. We apologize that we did not get to your booking before you were notified , however as an attempt to get all the passengers as informed as possible the airlines advise passenger directly as well.
The refund applications and rules thereof are those of the airline and not of Travelstart.
Travelstart is a registered third party supplier and acts as an agent for the airline ,
we are bound by all airlines rules and need to quote according to the directives which they have provided us with at the time.
We cannot override a decision made by the airline to amend the policy unfortunately.
The time frame advised is an estimate and due an influx of refund queries made to the airline ,due to the Pandemic, the backlog on refunds are quite significant.
I checked your booking and see that the the schedule changes Team is in contact with the airline regarding full refund authorization processes. Once received they will start the process of refund application to the airline.
I hope that this clarifies your frustration.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for reaching out and taking the time to provide us with your feedback.
Please allow me to opportunity to address your concerns laid out above.
The process of schedule change is that the airline notifies us via a global queueing system , the agents work through these queues as efficiently as possible with the enormous amount of schedule changes. With all airlines starting to return to normal , most the flights are first subject to government approval before being confirmed and therefor almost all flights on all airlines are experiencing schedule changes. We apologize that we did not get to your booking before you were notified , however as an attempt to get all the passengers as informed as possible the airlines advise passenger directly as well.
The refund applications and rules thereof are those of the airline and not of Travelstart.
Travelstart is a registered third party supplier and acts as an agent for the airline ,
we are bound by all airlines rules and need to quote according to the directives which they have provided us with at the time.
We cannot override a decision made by the airline to amend the policy unfortunately.
The time frame advised is an estimate and due an influx of refund queries made to the airline ,due to the Pandemic, the backlog on refunds are quite significant.
I checked your booking and see that the the schedule changes Team is in contact with the airline regarding full refund authorization processes. Once received they will start the process of refund application to the airline.
I hope that this clarifies your frustration.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart