Disgusting services and ********* behaviour from Travelstart

Thank you for the revert.

Please note that we have communicated to you on many occasions that BA Comair is not refunding the outward flight as it was cancelled voluntarily by the sponsors and the airline has issued information that there is no refund due.  You may use the flight with BA Comair as a rebooking via us for travel until 30 September 2022 as they had extended the initial validity for rebooking and travel.  There is no refund for the outward flight and we have advised on 5 emails that the airline is not refunding.

Please see our T&Cs as per our website https://www.travelstart.co.za/lp/terms-and-conditions

Nature of the services rendered by Travelstart

Travelstart renders the service of hosting an online search and booking portal, with its primary focus on the travel and accommodation industries (‘the Services’) pursuant to which the general public shall

For the avoidance of doubt, the services do not include any advisory or consultancy services, unless you choose to speak to a Travelstart Live Agent.

The Client and Authority

Any person(s) wishing to utilise the services, indicates their acceptance of these Terms and Conditions by proceeding with the booking on the passenger information page, prior to the conclusion of any transaction with Travelstart. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED these Terms and Conditions and to have the authority to do so on behalf of the person/Company person in whose name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).

Please be advised that unless requested otherwise upon making the reservation, Travelstart is authorised to engage with any Passenger listed in a booking, in as long as that Passenger is able to provide the reference number for the booking. Travelstart accepts no responsibility for any changes made by any of the listed Passengers in a booking.

Cancellation

In the event of the Client cancelling the Booking, Travelstart shall have the RIGHT TO EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable damages suffered by Travelstart, provided that Travelstart shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honour the Booking or reservation due to the death or hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less Travelstart’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of Travelstart. Travelstart will CHARGE A FEE for processing the request for refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition.

Please note that should you have booked a ticket with more than one flight (eg: CPT - JHB - MAU) you may only use your tickets in the sequence they were booked. If you do not check in for your first flight the Airline reserves the right to cancel all of the remaining flights on that ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets not used.

Unscheduled Change/Disruption

In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of Travelstart, its agents or the Principal, any EXPENSES RELATING TO SUCH UNSCHEDULED EXTENSIONS (HOTEL ACCOMMODATION ETC.) WILL BE FOR THE CLIENT’S ACCOUNT. The Client should confirm whether any of these expenses may be covered by travel insurance, should this be applicable. it is the Client’s responsibility to confirm the specific provisions of the travel insurance. In most instances the Principal/s will make the change/s/disruption/s known to Travelstart and in this instance, time permitting, Travelstart will make every effort to pass this information onto you using the contact details provided at the time of making the booking. Please note that it is the Principal’s duty to inform the person who made the booking of any changes to the booking, however there are times when this information is not timeously relayed so it is important to ensure that when travelling you have access to the email address used at the time of making the booking. It is also recommended that both 72 hours and 24 hours before flying you confirm your itinerary both when departing from your country of origin and when making your return journey. Once checked in you will be notified in the unlikely event of changes to your flight. Travelstart cannot be held liable for failing to advise you of any changes, even when these changes had been communicated by the Principal/s to us as there may be delays in relaying this information to you, due to operating hours or technical delays.

Please let us know via the client contact form as to when you would like to make use of the suspended flight on the outward journey, so that you do not lose the value of the outward unused flight and note should there be any difference in cost, we will have to collect this as per the airline directives.

Kind Regards,
Melissa 

Hi  Emelda,

Thank you for taking my call.

I have requested additional assistance from the airline and am waiting on their response. Once they provide the final revert I will be able to conclude the request and you may then take the steps needed to further seek assistance.  As advised we are unable to guarantee the outcome of the tickets as they belong to the airline and we are governed by their regulations.

Kind Regards,
Melissa