DS
Dudu S

1 reviews | Active since Mar 2020

02 Aug 2021, 21:20

Disgusting service Travel start.

Wow! talk about BAD SERVICE I booked my flight tickets a month ago, paid in full for the 20th of August, Got an email stating " British Airways, operated by Comair, will not operate flights up to and including 31 August 2021" .

Due to the airline cancelling the route, a full refund will be owed to you.

"For the full refund option:

Request this on the day of your scheduled flight via our Contact form and select the category Covid 19-Booking Cancellation." I sent them an email and watsaap because you can't get hold of them over the phone, they said to me that there are unauthorized charges that will apply. I mean I'm not even sure if the company is legit or they are used to ripping poeple off.The email clearly states that I would get full refund I mean as a Customer I'm the being inconvenienced because I have to find other means of traveling, what makes more angry is that they say I'll get that after 3 months. Really 3months. of course I will cancel before departure

"If you, the customer, voluntarily cancels the booking before the scheduled departure date, the refund penalty will apply."

why am I supposed to cancel after the date. Guys please stop ripping us off I worked very hard for that money.

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Replies (1)
Travelstart
Travelstart's reply03 Aug 2021, 17:07
Official
Hi Dudu,

Thank you for reaching out to us.

I am verify the refund turn around time with the relevant team and airline and will call you within the next 24 hours.

Kind Regards,
Melissa