fJ
farhana J
1 reviews | Active since Jan 2022
11 Jan 2022, 18:31
Disgusting service from Travelstart SA
After having used Travelstart SA for years to book my flights, will never do so again. They are not there for you if you encounter a problem or to advice in any way. My son encountered a problem at the Paris airport due to covid regulations and missed his flight. Countless attempts to contact the agency for advice or to change his flight in the three hours he was at the airport before his flight was not successful and five days later there has been no response from them to my e mails and w app messages. Their phones are switched off so cannot physically speak to anyone in this business.
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
14 Jan 2022, 18:07Hi Farhana,
Thank you for reaching out to us.
I have checked the booking and can see that the airline had cancelled the flights after the initial flight took off and we will have to reach out to them for guidance and assistance on the booking please keep an eye on the inbox for further updates and assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the airline had cancelled the flights after the initial flight took off and we will have to reach out to them for guidance and assistance on the booking please keep an eye on the inbox for further updates and assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply14 Jan 2022, 18:07
Official
Hi Farhana,
Thank you for reaching out to us.
I have checked the booking and can see that the airline had cancelled the flights after the initial flight took off and we will have to reach out to them for guidance and assistance on the booking please keep an eye on the inbox for further updates and assistance.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the airline had cancelled the flights after the initial flight took off and we will have to reach out to them for guidance and assistance on the booking please keep an eye on the inbox for further updates and assistance.
Wishing you a good day further.
Kind Regards,
Melissa
fJ
farhana J's updateReviewer Update
21 Jun 2022, 13:28- On the 3rd of March I already received the following: “Rerouting is permitted on the ticket, but we will need to confirm with Turkish Airlines if we can change the origin/destination point.
Please provide us with the new route and dates you have in mind and we can check with the airline on the possibilities.” How do I go about confirming the re-route dates and location/destination? Please get back to us urgently.
fJ
farhana J's update21 Jun 2022, 13:28
Reviewer Update
- On the 3rd of March I already received the following: “Rerouting is permitted on the ticket, but we will need to confirm with Turkish Airlines if we can change the origin/destination point.
Please provide us with the new route and dates you have in mind and we can check with the airline on the possibilities.” How do I go about confirming the re-route dates and location/destination? Please get back to us urgently.
fJ
farhana J's updateReviewer Update
21 Jun 2022, 13:47The new dates and route is for the 4th of July
Johannesburg to Paris vis Istanbul with Turkish Airlines
Johannesburg to Paris vis Istanbul with Turkish Airlines
fJ
farhana J's update21 Jun 2022, 13:47
Reviewer Update
The new dates and route is for the 4th of July
Johannesburg to Paris vis Istanbul with Turkish Airlines
Johannesburg to Paris vis Istanbul with Turkish Airlines