MM
MALCOLM M
1 reviews | Active since Jan 2019
29 Jul 2019, 21:40
DISGUSTING SERVICE FROM TRAVELSTART!
Disgusting customer service from this platform. I purchased an air ticket on the platform for a flight which I did not make because I had a severe family emergency. They get back to me with an email that says they will only refund me less than 20% of the amount I paid them. I even had to buy another ticket at full price for that same day and this is how they treat me after no one picked up my calls from their call centre all day!! The circumstances were out of my control and they seem to care less but to rip me off!
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
29 Jul 2019, 22:21 Good morning Malcolm
Thank you for taking the time to share your feedback and for bringing your experience to our attention.
Could you kindly send us a private message with your contact details and Travelstart booking reference, as we have done a search in our system with your name and surname and also your email address as we are unable to find a booking for you.
Awaiting your soonest response.
Kind regards,
Travelstart Team
Thank you for taking the time to share your feedback and for bringing your experience to our attention.
Could you kindly send us a private message with your contact details and Travelstart booking reference, as we have done a search in our system with your name and surname and also your email address as we are unable to find a booking for you.
Awaiting your soonest response.
Kind regards,
Travelstart Team
Travelstart's reply29 Jul 2019, 22:21
Official
Good morning Malcolm
Thank you for taking the time to share your feedback and for bringing your experience to our attention.
Could you kindly send us a private message with your contact details and Travelstart booking reference, as we have done a search in our system with your name and surname and also your email address as we are unable to find a booking for you.
Awaiting your soonest response.
Kind regards,
Travelstart Team
Thank you for taking the time to share your feedback and for bringing your experience to our attention.
Could you kindly send us a private message with your contact details and Travelstart booking reference, as we have done a search in our system with your name and surname and also your email address as we are unable to find a booking for you.
Awaiting your soonest response.
Kind regards,
Travelstart Team
Travelstart's replyOfficial
30 Jul 2019, 08:18Good morning Malcolm
Thank you for providing all the details for your booking.
Please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions : " Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable.
In addition, we also advise on our terms and conditions that 'Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition" - this means Travelstart
can charge a processing fee for processing the refund of the ticket as per airline's conditions.
All this information is available to you on our website...
www.travelstart.co.za
Terms and Conditions | Travelstart South Africa
Terms and Conditions for Travelstart South Africa. Learn more about our terms of use.
We had also checked and saw that you had requested your e-ticket to be resent to you a few hours before the flight, and the e-ticket was sent to two different email addresses. You do advise that you had tried calling us all day on the 28th July, could you kindly advise which number you had called us from and we will trace the calls for you.
Awaiting your soonest response. Thank you.
Kind regards,
Melony at Travelstart
Thank you for providing all the details for your booking.
Please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions : " Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable.
In addition, we also advise on our terms and conditions that 'Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition" - this means Travelstart
can charge a processing fee for processing the refund of the ticket as per airline's conditions.
All this information is available to you on our website...
www.travelstart.co.za
Terms and Conditions | Travelstart South Africa
Terms and Conditions for Travelstart South Africa. Learn more about our terms of use.
We had also checked and saw that you had requested your e-ticket to be resent to you a few hours before the flight, and the e-ticket was sent to two different email addresses. You do advise that you had tried calling us all day on the 28th July, could you kindly advise which number you had called us from and we will trace the calls for you.
Awaiting your soonest response. Thank you.
Kind regards,
Melony at Travelstart
Travelstart's reply30 Jul 2019, 08:18
Official
Good morning Malcolm
Thank you for providing all the details for your booking.
Please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions : " Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable.
In addition, we also advise on our terms and conditions that 'Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition" - this means Travelstart
can charge a processing fee for processing the refund of the ticket as per airline's conditions.
All this information is available to you on our website...
www.travelstart.co.za
Terms and Conditions | Travelstart South Africa
Terms and Conditions for Travelstart South Africa. Learn more about our terms of use.
We had also checked and saw that you had requested your e-ticket to be resent to you a few hours before the flight, and the e-ticket was sent to two different email addresses. You do advise that you had tried calling us all day on the 28th July, could you kindly advise which number you had called us from and we will trace the calls for you.
Awaiting your soonest response. Thank you.
Kind regards,
Melony at Travelstart
Thank you for providing all the details for your booking.
Please be advised that Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
As per our terms and conditions https://www.travelstart.co.za/lp/terms-and-conditions : " Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable.
In addition, we also advise on our terms and conditions that 'Principals may charge cancellation fees over and above the cancellation fees charged by Travelstart in terms of this Condition" - this means Travelstart
can charge a processing fee for processing the refund of the ticket as per airline's conditions.
All this information is available to you on our website...
www.travelstart.co.za
Terms and Conditions | Travelstart South Africa
Terms and Conditions for Travelstart South Africa. Learn more about our terms of use.
We had also checked and saw that you had requested your e-ticket to be resent to you a few hours before the flight, and the e-ticket was sent to two different email addresses. You do advise that you had tried calling us all day on the 28th July, could you kindly advise which number you had called us from and we will trace the calls for you.
Awaiting your soonest response. Thank you.
Kind regards,
Melony at Travelstart
MM
MALCOLM M's updateReviewer Update
30 Jul 2019, 11:17Can i please have a more prompt response because this is starting to inconvenience me further!
MM
MALCOLM M's update30 Jul 2019, 11:17
Reviewer Update
Can i please have a more prompt response because this is starting to inconvenience me further!