MH
Michele H
1 reviews | Active since Oct 2020
09 Oct 2020, 19:21
Disgusting service
I want my money back that was promised to me April 2020. I DO NOT want your travel voucher. This is theft. I will never use travelstart again service was terrible.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
10 Oct 2020, 13:48Good day Michele
Thank you for taking time out to provide us with feedback of your experience. I am really sorry to hear that it was unpleasant.
I tried calling you on the mobile number provided ,but could only leave a voicemail. I am not able to locate any booking under the reference number that you have provided and did a search with your email address and came across one booking still on pending status.
Please can you verify the Reference number for the booking in question in order for us to further investigate and assist.
Hope you have a good day further!
Kind regards
Lee-Anne
Thank you for taking time out to provide us with feedback of your experience. I am really sorry to hear that it was unpleasant.
I tried calling you on the mobile number provided ,but could only leave a voicemail. I am not able to locate any booking under the reference number that you have provided and did a search with your email address and came across one booking still on pending status.
Please can you verify the Reference number for the booking in question in order for us to further investigate and assist.
Hope you have a good day further!
Kind regards
Lee-Anne
Travelstart's reply10 Oct 2020, 13:48
Official
Good day Michele
Thank you for taking time out to provide us with feedback of your experience. I am really sorry to hear that it was unpleasant.
I tried calling you on the mobile number provided ,but could only leave a voicemail. I am not able to locate any booking under the reference number that you have provided and did a search with your email address and came across one booking still on pending status.
Please can you verify the Reference number for the booking in question in order for us to further investigate and assist.
Hope you have a good day further!
Kind regards
Lee-Anne
Thank you for taking time out to provide us with feedback of your experience. I am really sorry to hear that it was unpleasant.
I tried calling you on the mobile number provided ,but could only leave a voicemail. I am not able to locate any booking under the reference number that you have provided and did a search with your email address and came across one booking still on pending status.
Please can you verify the Reference number for the booking in question in order for us to further investigate and assist.
Hope you have a good day further!
Kind regards
Lee-Anne
MH
Michele H's updateReviewer Update
12 Oct 2020, 11:20Pls send me your email address so I can send u the mails.
MH
Michele H's update12 Oct 2020, 11:20
Reviewer Update
Pls send me your email address so I can send u the mails.
MH
Michele H's updateReviewer Update
12 Oct 2020, 11:21I was not available when u called. I tried calling back. I just want my money back.
MH
Michele H's update12 Oct 2020, 11:21
Reviewer Update
I was not available when u called. I tried calling back. I just want my money back.
Travelstart's replyOfficial
13 Oct 2020, 10:32Hi Michele Herbst,
Thank you kindly for your patience whilst I investigated your concerns regarding your booking.
Please allow me to clarify the proceedings of your booking logs. The refund quote was sent to you on the 11 March by our refunds Team ,at this time the airline offered refunds on their flights and when you confirmed for the refund to processed we attempted to process the refund.
During This time all airlines had influx of cancellations and with this most airlines closed off all refund application systems , we were then revoked from doing any applications on the system . Some airlines revoked access and then after they were able to get their hands on the influx, they re opened it. We were in hopes that this would be the same for South African airways and was waiting for them to perhaps open up Refund applications again.
Once the airline finalized that no refunds will be permitted at all until further notice , we sent you the SAA mailer informing you of the alternative options being offered by the airline. The airline has since gone into Business rescue and have made a decision to suspend all the airline operations with immediate effect and are pursuing a process to put the airline under care and maintenance until funding discussions are completed.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are bound by all airlines rules and need to quote according to the directives which they have provided us at the time. The Airline does reserve the right to amend this policy at any given time and Travelstart cannot be held responsible for any changes and /or updates being made to the airlines policy. Nor are we able to override a decision made by the airline to amend the policy unfortunately.
I can totally understand that this must be extremely frustrating and we are really sorry for any inconvenience.
I hope that this clarifies some uncer*****y and if you have not received the latest correspondence on the way forward for you , please let me know.
Hope you have a wonderful day further!
Thank you Lee-Anne
Thank you kindly for your patience whilst I investigated your concerns regarding your booking.
Please allow me to clarify the proceedings of your booking logs. The refund quote was sent to you on the 11 March by our refunds Team ,at this time the airline offered refunds on their flights and when you confirmed for the refund to processed we attempted to process the refund.
During This time all airlines had influx of cancellations and with this most airlines closed off all refund application systems , we were then revoked from doing any applications on the system . Some airlines revoked access and then after they were able to get their hands on the influx, they re opened it. We were in hopes that this would be the same for South African airways and was waiting for them to perhaps open up Refund applications again.
Once the airline finalized that no refunds will be permitted at all until further notice , we sent you the SAA mailer informing you of the alternative options being offered by the airline. The airline has since gone into Business rescue and have made a decision to suspend all the airline operations with immediate effect and are pursuing a process to put the airline under care and maintenance until funding discussions are completed.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are bound by all airlines rules and need to quote according to the directives which they have provided us at the time. The Airline does reserve the right to amend this policy at any given time and Travelstart cannot be held responsible for any changes and /or updates being made to the airlines policy. Nor are we able to override a decision made by the airline to amend the policy unfortunately.
I can totally understand that this must be extremely frustrating and we are really sorry for any inconvenience.
I hope that this clarifies some uncer*****y and if you have not received the latest correspondence on the way forward for you , please let me know.
Hope you have a wonderful day further!
Thank you Lee-Anne
Travelstart's reply13 Oct 2020, 10:32
Official
Hi Michele Herbst,
Thank you kindly for your patience whilst I investigated your concerns regarding your booking.
Please allow me to clarify the proceedings of your booking logs. The refund quote was sent to you on the 11 March by our refunds Team ,at this time the airline offered refunds on their flights and when you confirmed for the refund to processed we attempted to process the refund.
During This time all airlines had influx of cancellations and with this most airlines closed off all refund application systems , we were then revoked from doing any applications on the system . Some airlines revoked access and then after they were able to get their hands on the influx, they re opened it. We were in hopes that this would be the same for South African airways and was waiting for them to perhaps open up Refund applications again.
Once the airline finalized that no refunds will be permitted at all until further notice , we sent you the SAA mailer informing you of the alternative options being offered by the airline. The airline has since gone into Business rescue and have made a decision to suspend all the airline operations with immediate effect and are pursuing a process to put the airline under care and maintenance until funding discussions are completed.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are bound by all airlines rules and need to quote according to the directives which they have provided us at the time. The Airline does reserve the right to amend this policy at any given time and Travelstart cannot be held responsible for any changes and /or updates being made to the airlines policy. Nor are we able to override a decision made by the airline to amend the policy unfortunately.
I can totally understand that this must be extremely frustrating and we are really sorry for any inconvenience.
I hope that this clarifies some uncer*****y and if you have not received the latest correspondence on the way forward for you , please let me know.
Hope you have a wonderful day further!
Thank you Lee-Anne
Thank you kindly for your patience whilst I investigated your concerns regarding your booking.
Please allow me to clarify the proceedings of your booking logs. The refund quote was sent to you on the 11 March by our refunds Team ,at this time the airline offered refunds on their flights and when you confirmed for the refund to processed we attempted to process the refund.
During This time all airlines had influx of cancellations and with this most airlines closed off all refund application systems , we were then revoked from doing any applications on the system . Some airlines revoked access and then after they were able to get their hands on the influx, they re opened it. We were in hopes that this would be the same for South African airways and was waiting for them to perhaps open up Refund applications again.
Once the airline finalized that no refunds will be permitted at all until further notice , we sent you the SAA mailer informing you of the alternative options being offered by the airline. The airline has since gone into Business rescue and have made a decision to suspend all the airline operations with immediate effect and are pursuing a process to put the airline under care and maintenance until funding discussions are completed.
Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are bound by all airlines rules and need to quote according to the directives which they have provided us at the time. The Airline does reserve the right to amend this policy at any given time and Travelstart cannot be held responsible for any changes and /or updates being made to the airlines policy. Nor are we able to override a decision made by the airline to amend the policy unfortunately.
I can totally understand that this must be extremely frustrating and we are really sorry for any inconvenience.
I hope that this clarifies some uncer*****y and if you have not received the latest correspondence on the way forward for you , please let me know.
Hope you have a wonderful day further!
Thank you Lee-Anne