1 reviews | Active since Jan 2014
disgusting service
I have to say I am utterly disapointed .Your company has cost me R2000 for brand new tickets yet I have a flexi ticket for emergencies like I had now !You guys failed to get back to me since 31st December to change my flight as an emegency.Yet your company has failed to assit me !Your company has booked me through Mango they could aso not assist me it cost me to completelly book a new ticket with a different company , money I did not have to spend!I nees a refund or reinbursment on my ticket !as thats the least your company can do to all the inconvinience made towards me after I took a open ticketcto be changed which was billed for as well ! I understand you closed but you need a service to assist clients still, especially ongoing flights happening !
Thank you for taking my call earlier.
We appreciate you taking the time to share your concerns and regret to hear you have not had a great experience when booking with us and apologies for the frustration caused in trying to reach our team.
Due to Covid 19 Pandemic reaching its second wave in most countries and after our presidents speak we are receiving high volumes of booking queries. We have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We received your online contact form yesterday evening but we do have a 24 hour turnaround time. For last minute changes customers are asked to please contact the airline.
You confirmed you have since purchased a new ticket and your return sector of your Mango ticket is still valid.
I've requested a call back for this evening where one of our after hours agents will be in contact to assist with your change to your Mango ticket. As you have purchased our flexi ticket Travelstart will cover the airline change penalty fee and waiver our admin fee. Should there be any difference in fare and taxes this will be for the customers own expense. If you are flexible with your new dates of travel it does help in finding the cheapest possible options.
Wishing you and your family a safe festive season and a safe flight today.
Kind Regards,
Travelstart
Thank you for taking my call earlier.
We appreciate you taking the time to share your concerns and regret to hear you have not had a great experience when booking with us and apologies for the frustration caused in trying to reach our team.
Due to Covid 19 Pandemic reaching its second wave in most countries and after our presidents speak we are receiving high volumes of booking queries. We have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We received your online contact form yesterday evening but we do have a 24 hour turnaround time. For last minute changes customers are asked to please contact the airline.
You confirmed you have since purchased a new ticket and your return sector of your Mango ticket is still valid.
I've requested a call back for this evening where one of our after hours agents will be in contact to assist with your change to your Mango ticket. As you have purchased our flexi ticket Travelstart will cover the airline change penalty fee and waiver our admin fee. Should there be any difference in fare and taxes this will be for the customers own expense. If you are flexible with your new dates of travel it does help in finding the cheapest possible options.
Wishing you and your family a safe festive season and a safe flight today.
Kind Regards,
Travelstart