1 reviews | Active since Jan 2022
Disgusting negligent service.i want my money back.people are calling travelstart a ****
We booked our trip to George with Travelstart from Johannesburg to George. We left on the 1st of January and was suppose to return on the 8th of January 2022.When we arrived at OR Tambo airport, we where told the Travelstart messed up our booking and we had to wait almost an hour so that the Airport could resolve this.They did a double booking on all 4 of us and caused a huge delay for us.but this is not the worst.when we arrived at George airport on Saturday to retun home...the airport was busy closing as the last plane for the day left.This was just before 15h00 on the 8th.Our flight was booked for 17h30 that day.they told us that Travelstart made a huge mistake.we where stuck at the airport with no place to go.we arranged accomodation and a uber.until today we battle to get hold of someone at Travelstart to speak to.the only flight we could get back was on the 10th of January later that evening.meaning that we both lost income due to unplanned leave and my toddler missed his first day of school.nevermind the fact that we have an infant...we had to pay extra to driving dynamics as they had to fetch our car at the airport again and we had to pay another 2 days.so we had to pay extra accommodation, uber, the car and food on top op 1 day loss of income for my husband an i...all because they booked us at the wrong time...our return flight was with Cemair and they informed us that this error was absurd and travelstart should feel ashamed.plus the airport was upset due to their double booking...to date...no one at Travelstart called us after i lodged numerous complaints.they dont respond on their whatsapp number either.i lost so much money due to this massive error and i want Travelstart to contact me for a refund.i am appalled at the fact that none of their numbers on google work. Disgusting disgusting service. I have made contact with my lawyer and the Ombud.even they are battling to get the correct contact details.MASSIVE REGDD FLAGS.someone call me ASAP
Thank you for reaching out to us.
Please note that I have checked the booking and can see that we have been in contact with you regarding the change in the airline schedule which the airline made to the booking. I am sorry that you had to wait and obtain accommodation on the last minute due to the schedule change. The flight which was booked was a flight initially 17:30 and the airline changed the schedule of the flight to accommodate the airport times to 14:30 on 23 November. 2 Emails had been sent advising of the new flight times to the gmail inbox and as gmail sees any email coming from Travelstart as spam the email probably ended up in the junk/spam folder and was missed. I am very sorry that you had such a experience and can see that the team is further investigating the booking and are yet to conclude the investigation with you.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that we have been in contact with you regarding the change in the airline schedule which the airline made to the booking. I am sorry that you had to wait and obtain accommodation on the last minute due to the schedule change. The flight which was booked was a flight initially 17:30 and the airline changed the schedule of the flight to accommodate the airport times to 14:30 on 23 November. 2 Emails had been sent advising of the new flight times to the gmail inbox and as gmail sees any email coming from Travelstart as spam the email probably ended up in the junk/spam folder and was missed. I am very sorry that you had such a experience and can see that the team is further investigating the booking and are yet to conclude the investigation with you.
Kind Regards,
Melissa