Disgusting *********** travelerstart booking process
I can actually now understand why travelstart spend so much money it's because there are so many unhappy customers our there. CAN YOY BELIEVE IT, THEY P R O M I S E D TO CORRECT the booking where they have boxes TICKED for options YOU DONT WANT, AREN'T INTERESTED IN!!!-moneymaking ****- they cancelled that booking and issued a new one. ...and now this.....They charged AGAIN ALL THE NOT INTERESTED ITEMS !!!!! P L U S A BOOKING FEE OF R49 Unbelievable! Disgusting!Shocking incompetence.
SOUTH AFRICA N E V E R BOOK WITH TRAVELSTART!! Save yourself A LOT OF .......... GO DIRECTLY TO flamenco.com or Kulula AND HAVE PEACE OF MIND AND SAVE HUNDREDS OF BUCKS.....AND they HAVE NO AFTER HOURS CUSTOMER SERVICE. THEY SUC****!
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Travelstart's replyOfficial
06 Aug 2019, 18:43 Dear Retha Els
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Could you kindly send us a private message with your booking reference, as we were unable to find any reservation in our system with your email address or name/surname and a customer relations team member will be in contact, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Could you kindly send us a private message with your booking reference, as we were unable to find any reservation in our system with your email address or name/surname and a customer relations team member will be in contact, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply06 Aug 2019, 18:43
Official
Dear Retha Els
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Could you kindly send us a private message with your booking reference, as we were unable to find any reservation in our system with your email address or name/surname and a customer relations team member will be in contact, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Could you kindly send us a private message with your booking reference, as we were unable to find any reservation in our system with your email address or name/surname and a customer relations team member will be in contact, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team