DP
Draginja P
1 reviews | Active since Mar 2022
19 Mar 2022, 08:42
Disgusting Customer Service!!!!!
My flight was canceled due to Covid and I have sent numerous emails regarding a refund with no response. I eventually received email saying that my refund was transfer in January, but it was no on my account and still it is not!!!! I bought another ticket Jhb-Belgrade and got email saying that there is changes with my flight, but I cannot reach Travelstart by phone or email. The waiting time to speak to an agent is 63 minutes. They just take your money and disappear! Just disgusting customer service! Don't ever book a holiday with Travelstart.
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Travelstart's replyOfficial
22 Mar 2022, 17:13Hi Draginja,
Thank you for reaching out to us.
I have checked the booking and can see that the refund was concluded on 26 January 2022 as per the below information, which has also been sent to you.
Transaction Details Transaction DateTime 2022-01-26 10:35:10 Card Acceptor ID *** Mode Live Provider NBPostilionBICISO NB SouthAfrica Transaction Index {584A71E8-0061-4AA2-9040-AF0F739F8E45} Merchant Reference LRIU_pavlicdr_gmail_com*** RequestId {B369A30F-C088-4E71-9E19-2A479C58FB46} Merchant Trace PAN Mode Card Number 5522
Should you have not received the funds please email me the statement for January and February 2022 so that I can follow up with the finance team. Please send it to feedback @ travelstart . com (without the spaces)
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the refund was concluded on 26 January 2022 as per the below information, which has also been sent to you.
Transaction Details Transaction DateTime 2022-01-26 10:35:10 Card Acceptor ID *** Mode Live Provider NBPostilionBICISO NB SouthAfrica Transaction Index {584A71E8-0061-4AA2-9040-AF0F739F8E45} Merchant Reference LRIU_pavlicdr_gmail_com*** RequestId {B369A30F-C088-4E71-9E19-2A479C58FB46} Merchant Trace PAN Mode Card Number 5522
Should you have not received the funds please email me the statement for January and February 2022 so that I can follow up with the finance team. Please send it to feedback @ travelstart . com (without the spaces)
Kind Regards,
Melissa
Travelstart's reply22 Mar 2022, 17:13
Official
Hi Draginja,
Thank you for reaching out to us.
I have checked the booking and can see that the refund was concluded on 26 January 2022 as per the below information, which has also been sent to you.
Transaction Details Transaction DateTime 2022-01-26 10:35:10 Card Acceptor ID *** Mode Live Provider NBPostilionBICISO NB SouthAfrica Transaction Index {584A71E8-0061-4AA2-9040-AF0F739F8E45} Merchant Reference LRIU_pavlicdr_gmail_com*** RequestId {B369A30F-C088-4E71-9E19-2A479C58FB46} Merchant Trace PAN Mode Card Number 5522
Should you have not received the funds please email me the statement for January and February 2022 so that I can follow up with the finance team. Please send it to feedback @ travelstart . com (without the spaces)
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the refund was concluded on 26 January 2022 as per the below information, which has also been sent to you.
Transaction Details Transaction DateTime 2022-01-26 10:35:10 Card Acceptor ID *** Mode Live Provider NBPostilionBICISO NB SouthAfrica Transaction Index {584A71E8-0061-4AA2-9040-AF0F739F8E45} Merchant Reference LRIU_pavlicdr_gmail_com*** RequestId {B369A30F-C088-4E71-9E19-2A479C58FB46} Merchant Trace PAN Mode Card Number 5522
Should you have not received the funds please email me the statement for January and February 2022 so that I can follow up with the finance team. Please send it to feedback @ travelstart . com (without the spaces)
Kind Regards,
Melissa