GL
George L
1 reviews | Active since Dec 2021
19 Dec 2021, 18:08
Disgusting customer service
Absolutely disgusted with TRAVELSTART customer service. THERE IS NO CALL CENTRE. You can only WHATSAPP OR EMAIL them. I tried to change my booking and I have never received such shocking customer service. It’s been 3 DAYS trying to change my booking. STAY AWAY FROM TRAVELSTART, book directly with the airline and you’ll thank me later.
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Replies (1)
Travelstart's replyOfficial
22 Dec 2021, 14:09Hi George,
Thank you for reaching out to us.
Please note I have checked the booking and can see that the airline had assisted you with an amendment on the booking. I apologise that we were unable to reach you in time due to the high volumes and queries we have received. Please note that as the change has been actioned with the airline any further assistance on the booking would have to be done with the airline directly as we no longer have access to the booking.
Have a lovely festive period and please stay safe.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
Please note I have checked the booking and can see that the airline had assisted you with an amendment on the booking. I apologise that we were unable to reach you in time due to the high volumes and queries we have received. Please note that as the change has been actioned with the airline any further assistance on the booking would have to be done with the airline directly as we no longer have access to the booking.
Have a lovely festive period and please stay safe.
Kind Regards,
Melissa Eksteen
Travelstart's reply22 Dec 2021, 14:09
Official
Hi George,
Thank you for reaching out to us.
Please note I have checked the booking and can see that the airline had assisted you with an amendment on the booking. I apologise that we were unable to reach you in time due to the high volumes and queries we have received. Please note that as the change has been actioned with the airline any further assistance on the booking would have to be done with the airline directly as we no longer have access to the booking.
Have a lovely festive period and please stay safe.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
Please note I have checked the booking and can see that the airline had assisted you with an amendment on the booking. I apologise that we were unable to reach you in time due to the high volumes and queries we have received. Please note that as the change has been actioned with the airline any further assistance on the booking would have to be done with the airline directly as we no longer have access to the booking.
Have a lovely festive period and please stay safe.
Kind Regards,
Melissa Eksteen