JR
John R
1 reviews | Active since Sept 2020
28 Sept 2020, 15:33
Disgusting customer service
Unbelievably bad customer service. I have been waiting almost 3 weeks for a response on a simple request, no call centre to call and the online chat people cant help me. I work in customer service and this is disgusting work.
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Replies (1)
Travelstart's replyOfficial
28 Sept 2020, 16:40Hi there,
Thanks for reaching out and so sorry you have been struggling to reach us.
Due to Covid 19 Pandemic we are receiving very high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm
I have escalated your booking to the manager of the department handling your query and I believe she has already contacted you to get this matter resolved.
Again I apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Hope you have a wonderful day further!
Thank you and Kind regards
Lee-Anne
Thanks for reaching out and so sorry you have been struggling to reach us.
Due to Covid 19 Pandemic we are receiving very high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm
I have escalated your booking to the manager of the department handling your query and I believe she has already contacted you to get this matter resolved.
Again I apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Hope you have a wonderful day further!
Thank you and Kind regards
Lee-Anne
Travelstart's reply28 Sept 2020, 16:40
Official
Hi there,
Thanks for reaching out and so sorry you have been struggling to reach us.
Due to Covid 19 Pandemic we are receiving very high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm
I have escalated your booking to the manager of the department handling your query and I believe she has already contacted you to get this matter resolved.
Again I apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Hope you have a wonderful day further!
Thank you and Kind regards
Lee-Anne
Thanks for reaching out and so sorry you have been struggling to reach us.
Due to Covid 19 Pandemic we are receiving very high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm
I have escalated your booking to the manager of the department handling your query and I believe she has already contacted you to get this matter resolved.
Again I apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Hope you have a wonderful day further!
Thank you and Kind regards
Lee-Anne