Disgusting!!!!!

So here I am again but to my suprise my previous complaint has not been resolved and I lost R3000 ot that your company cares , you got your money so you sorted . And so people will not book by you if this is the type of service received.Disgusting honestly.Now again we had insurance on our bags yet we cant even get that resolved due to your company that cant provide a incident report , they need a incident report from you travelstart which is our carrier as mango refuses to help as they cant pick up the extras we took so you nees to provide a incident report to be sent to me that states that we have not received any payments for this incident for our damaged bags.You are the carrier so I want that report first thing in the morning so I can get my bage replaced as Hepster the company I need to claim from cant replace my bags without the above your company needs to provide . No one can get a hold of your company , no one gets back to a person only when one complains then you quick all of a sudden. I am exhausted from trying to get simple things from your company which we paid for , for a reason may I add . Not even to talk how disgusted I still am about my money loss. I cant ectend a ticket while I work the full year and only get off maybe in December once a year so again not sure what ticket I had to book for a ghost to sit on a seat as I do not get holidays to use this. Disgusted.