PC
Priscilla C
1 reviews | Active since Sept 2011
19 May 2019, 06:15
Disgusted worst experience
I booked return flights for 2 people Harare-joburg and was issued with a ticket. On check in one of the travellers was refused to board because apparently the ticket to Joburg was not paid for a whole $198. We have tried contacting Travel start and their phone says its after hours. We are left with no option but to pay again for the ticket. I am disgusted Please respond urgently.
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Travelstart's replyOfficial
20 May 2019, 10:45Dear Priscilla
Thank you for taking the time to provide your feedback.
One of our Team Leaders has been contacting the airline to find out exactly what the problem was, and why they would not allow you to board with the ticket issued by Travelstart. He has also been trying to contact you, unfortunately to no avail.
We will continue to try and reach you throughout the course of the day, to discuss your query.
We do apologize for the inconvenience caused.
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
One of our Team Leaders has been contacting the airline to find out exactly what the problem was, and why they would not allow you to board with the ticket issued by Travelstart. He has also been trying to contact you, unfortunately to no avail.
We will continue to try and reach you throughout the course of the day, to discuss your query.
We do apologize for the inconvenience caused.
Regards, The Travelstart Team
Travelstart's reply20 May 2019, 10:45
Official
Dear Priscilla
Thank you for taking the time to provide your feedback.
One of our Team Leaders has been contacting the airline to find out exactly what the problem was, and why they would not allow you to board with the ticket issued by Travelstart. He has also been trying to contact you, unfortunately to no avail.
We will continue to try and reach you throughout the course of the day, to discuss your query.
We do apologize for the inconvenience caused.
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback.
One of our Team Leaders has been contacting the airline to find out exactly what the problem was, and why they would not allow you to board with the ticket issued by Travelstart. He has also been trying to contact you, unfortunately to no avail.
We will continue to try and reach you throughout the course of the day, to discuss your query.
We do apologize for the inconvenience caused.
Regards, The Travelstart Team