GD
Günter Dockendorf

1 reviews | Active since Jun 2019

07 Oct 2021, 10:43

Disgusted

Terrible and disgusting!! There is no communication from this company and no possible way of contacting them.

I have made an error with my booking which a made last night at 18:00. I immediately started to try and make contact to rectify the error. Numerous whatsapps no reply, phone calls have a automated message say they know time is money so for immediate assistance use their whatapp line. It is the next day 10:40 and still no communication has been successful. This is how ****s operate, this is not what I expected from an established company that services local and international clients.

THIS IS PATHETIC!

0
Replies (1)
Travelstart
Travelstart's reply07 Oct 2021, 13:38
Official
Hi Günter,

Thanks for reaching out and taking my call earlier.

Apologies again for the frustration caused in trying to reach our team. 

Your amendment request for a time change has been escalated to our Fares team and they will be in contact with you today via email with a quote.

Please keep checking your emails. I have marked your amendment query as urgent.

Kind Regards,

Marcelle