GD
Günter Dockendorf
1 reviews | Active since Jun 2019
07 Oct 2021, 10:43
Disgusted
Terrible and disgusting!! There is no communication from this company and no possible way of contacting them.
I have made an error with my booking which a made last night at 18:00. I immediately started to try and make contact to rectify the error. Numerous whatsapps no reply, phone calls have a automated message say they know time is money so for immediate assistance use their whatapp line. It is the next day 10:40 and still no communication has been successful. This is how ****s operate, this is not what I expected from an established company that services local and international clients.
THIS IS PATHETIC!
Helpful (0)
Replies (1)0
Replies (1)Travelstart's replyOfficial
07 Oct 2021, 13:38Hi Günter,
Thanks for reaching out and taking my call earlier.
Apologies again for the frustration caused in trying to reach our team.
Your amendment request for a time change has been escalated to our Fares team and they will be in contact with you today via email with a quote.
Please keep checking your emails. I have marked your amendment query as urgent.
Kind Regards,
Marcelle
Thanks for reaching out and taking my call earlier.
Apologies again for the frustration caused in trying to reach our team.
Your amendment request for a time change has been escalated to our Fares team and they will be in contact with you today via email with a quote.
Please keep checking your emails. I have marked your amendment query as urgent.
Kind Regards,
Marcelle
Travelstart's reply07 Oct 2021, 13:38
Official
Hi Günter,
Thanks for reaching out and taking my call earlier.
Apologies again for the frustration caused in trying to reach our team.
Your amendment request for a time change has been escalated to our Fares team and they will be in contact with you today via email with a quote.
Please keep checking your emails. I have marked your amendment query as urgent.
Kind Regards,
Marcelle
Thanks for reaching out and taking my call earlier.
Apologies again for the frustration caused in trying to reach our team.
Your amendment request for a time change has been escalated to our Fares team and they will be in contact with you today via email with a quote.
Please keep checking your emails. I have marked your amendment query as urgent.
Kind Regards,
Marcelle
