SD
SIZIWE D
1 reviews | Active since Apr 2012
02 Jan 2021, 21:32
Disgusted
I have been trying to get hold of them about changing my flight since the beginning of the day, and been ignored. When trying to phone all their offices no one is picking up the phone, you only reach an automotive response that says your chat with us online. That's where the problem is.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
03 Jan 2021, 15:54Good day Siziwe
Thank you so much for taking the time to provide us with your feedback.
I tried calling you on your contact number as I cannot locate any bookings in the system, and no reference number was left on the review.
Due to the Covid 19 Pandemic in its second wave in most countries and the implementation of level 3 lockdown restrictions, we have closed our phone lines and opened our chats service function due to an influx of enquiries from passengers. This allows our agents to assist more customers at the same time and in turn assist more passengers than we would have telephonically when they are only able to talk to one passenger at a time.
In saying that we are still experiencing a great number of requests on our chat service and there will be holding times . You can also get hold of us via email that is being monitored 7 days a week.
Please advise if you have an alternative contact number or if you are able to update the reference, so we can further assist you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
I tried calling you on your contact number as I cannot locate any bookings in the system, and no reference number was left on the review.
Due to the Covid 19 Pandemic in its second wave in most countries and the implementation of level 3 lockdown restrictions, we have closed our phone lines and opened our chats service function due to an influx of enquiries from passengers. This allows our agents to assist more customers at the same time and in turn assist more passengers than we would have telephonically when they are only able to talk to one passenger at a time.
In saying that we are still experiencing a great number of requests on our chat service and there will be holding times . You can also get hold of us via email that is being monitored 7 days a week.
Please advise if you have an alternative contact number or if you are able to update the reference, so we can further assist you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply03 Jan 2021, 15:54
Official
Good day Siziwe
Thank you so much for taking the time to provide us with your feedback.
I tried calling you on your contact number as I cannot locate any bookings in the system, and no reference number was left on the review.
Due to the Covid 19 Pandemic in its second wave in most countries and the implementation of level 3 lockdown restrictions, we have closed our phone lines and opened our chats service function due to an influx of enquiries from passengers. This allows our agents to assist more customers at the same time and in turn assist more passengers than we would have telephonically when they are only able to talk to one passenger at a time.
In saying that we are still experiencing a great number of requests on our chat service and there will be holding times . You can also get hold of us via email that is being monitored 7 days a week.
Please advise if you have an alternative contact number or if you are able to update the reference, so we can further assist you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
I tried calling you on your contact number as I cannot locate any bookings in the system, and no reference number was left on the review.
Due to the Covid 19 Pandemic in its second wave in most countries and the implementation of level 3 lockdown restrictions, we have closed our phone lines and opened our chats service function due to an influx of enquiries from passengers. This allows our agents to assist more customers at the same time and in turn assist more passengers than we would have telephonically when they are only able to talk to one passenger at a time.
In saying that we are still experiencing a great number of requests on our chat service and there will be holding times . You can also get hold of us via email that is being monitored 7 days a week.
Please advise if you have an alternative contact number or if you are able to update the reference, so we can further assist you.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart