1 reviews | Active since Aug 2019
Disgruntled customer
My name is Shirley and I am very disappointed and disgusted at the way travelstart conducts their business. I booked a flight for my mother on the 25th of June 2021 and got a confirmation e-ticket for the 31st of August 2021 for a flight from Harare to Johannesburg.
Just a few days (on the 27th of August)before the flight I get an email saying that the ticket is canceled and there is no explanation or even an offer to rebook the flight or a refund.
I have queried this on the whatsapp number listed and all it said is to email the team. I have sent emails so far to no joy at all. And no response from travelstart. And there is no number listed that I can call.
I am a heavily pregnant woman giving birth on the 1st of September and i really needed the support of my mother through the process of labour. Now I have stress of trying to look for money to buy another ticket just so that she can be here for her grandson.
There are no words to explain the disappointment in the manner in which you conduct business.
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues or Covid etc
Regarding your booking we sent a mailer to our customers to advise on British Airways suspending their flights for the months of July and August.
The airline have provided the following options:
1st option: A full refund of airfare and taxes for flights which were cancelled by the airline.
The refund process takes 15 - 18 weeks. As the airline sits with the funds of all tickets they need to process from their side.
2nd option: Suspend your flight and re-booking at a later date.
Travel needs to be completed by 30 April 2023.
There will be a R199 / person admin fee + any difference in fares and difference in taxes for the new dates when rebooking.
Upon rebooking please contact the via our contact form:
https://www.travelstart.co.za/lp/contact-us and select CHANGE MY BOOKING
As discussed you have opted for the refund of Fare and Taxes. Our refunds team will do a refund application to the airline on your behalf and the airline will process the refund from their side. Due to the high volumes of refund requests the airlines are receiving significant delays should be expected but please be assured they are processing refunds as quickly as possible for their passengers.
Kind regards
Marcelle
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data, technical issues or Covid etc
Regarding your booking we sent a mailer to our customers to advise on British Airways suspending their flights for the months of July and August.
The airline have provided the following options:
1st option: A full refund of airfare and taxes for flights which were cancelled by the airline.
The refund process takes 15 - 18 weeks. As the airline sits with the funds of all tickets they need to process from their side.
2nd option: Suspend your flight and re-booking at a later date.
Travel needs to be completed by 30 April 2023.
There will be a R199 / person admin fee + any difference in fares and difference in taxes for the new dates when rebooking.
Upon rebooking please contact the via our contact form:
https://www.travelstart.co.za/lp/contact-us and select CHANGE MY BOOKING
As discussed you have opted for the refund of Fare and Taxes. Our refunds team will do a refund application to the airline on your behalf and the airline will process the refund from their side. Due to the high volumes of refund requests the airlines are receiving significant delays should be expected but please be assured they are processing refunds as quickly as possible for their passengers.
Kind regards
Marcelle