SVDM
Sharon Van Der Merwe
1 reviews | Active since Apr 2022
28 Apr 2022, 08:55
Disgraceful service
Due to COVID-19 Pandemic, had tickets on hold. Mango went bankrupt, before voucher could be used. 3 One way tickets remained. The struggle with trying to get assistance in rebooking via email or Whatsapp assistant is atrocious!!!! Finally tried telephonically, after 20 minutes, could not rebook return flights or add a third party. So finally accepted and then tried to pay, after another 20 minutes of futile attempts to pay, gave up. My Mother's ticket, I requested a refund, as she has passed away, but cannot get an enquiry to go through as says invalid email address. Terribly disappointed and frustrated with the poor quality of service. Shan't be using the app EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
28 Apr 2022, 10:14Hi Sharon,
Thank you for reaching out to us.
I have located the booking and can see that Natalie has made a call into our office and requested assistance. We have provided information on the BA Comair ticket, however the Mango ticket we are unable to assist with as Mango is a Low Cost Carrier and an independant airline. The only options is to wait until the airline issues a statement as to what they will be doing with their existing bookings as the tickets belong to them and Travelstart is a booking platform on which customers are able to obtain access to the best fares on all airlines. If you check the original bank statement on 31 January 2020 you will see the separate charges per airline and then Travelstart.
Please reach out to Mango and use their reference number you had been provided for further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have located the booking and can see that Natalie has made a call into our office and requested assistance. We have provided information on the BA Comair ticket, however the Mango ticket we are unable to assist with as Mango is a Low Cost Carrier and an independant airline. The only options is to wait until the airline issues a statement as to what they will be doing with their existing bookings as the tickets belong to them and Travelstart is a booking platform on which customers are able to obtain access to the best fares on all airlines. If you check the original bank statement on 31 January 2020 you will see the separate charges per airline and then Travelstart.
Please reach out to Mango and use their reference number you had been provided for further assistance.
Kind Regards,
Melissa
Travelstart's reply28 Apr 2022, 10:14
Official
Hi Sharon,
Thank you for reaching out to us.
I have located the booking and can see that Natalie has made a call into our office and requested assistance. We have provided information on the BA Comair ticket, however the Mango ticket we are unable to assist with as Mango is a Low Cost Carrier and an independant airline. The only options is to wait until the airline issues a statement as to what they will be doing with their existing bookings as the tickets belong to them and Travelstart is a booking platform on which customers are able to obtain access to the best fares on all airlines. If you check the original bank statement on 31 January 2020 you will see the separate charges per airline and then Travelstart.
Please reach out to Mango and use their reference number you had been provided for further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have located the booking and can see that Natalie has made a call into our office and requested assistance. We have provided information on the BA Comair ticket, however the Mango ticket we are unable to assist with as Mango is a Low Cost Carrier and an independant airline. The only options is to wait until the airline issues a statement as to what they will be doing with their existing bookings as the tickets belong to them and Travelstart is a booking platform on which customers are able to obtain access to the best fares on all airlines. If you check the original bank statement on 31 January 2020 you will see the separate charges per airline and then Travelstart.
Please reach out to Mango and use their reference number you had been provided for further assistance.
Kind Regards,
Melissa
SVDM
Sharon Van Der Merwe's updateReviewer Update
28 Apr 2022, 11:17Hi, after 3 weeks of trying to book flights you reply on HELLOPETER. Still not helping, as your Web service is frustrating and wasn't able to pay on your email sent, nor submit an enquiry as "email invalid" keeps popping up, so no help at all!!!!!!!!!
SVDM
Sharon Van Der Merwe's update28 Apr 2022, 11:17
Reviewer Update
Hi, after 3 weeks of trying to book flights you reply on HELLOPETER. Still not helping, as your Web service is frustrating and wasn't able to pay on your email sent, nor submit an enquiry as "email invalid" keeps popping up, so no help at all!!!!!!!!!
Travelstart's replyOfficial
29 Apr 2022, 15:29Hi Sharon,
Thank you for the revert.
I have tried to call to no avail.
Please note that I will be calling you back in the next 24hours to further discuss your booking and find a way forward on how to assist you better.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for the revert.
I have tried to call to no avail.
Please note that I will be calling you back in the next 24hours to further discuss your booking and find a way forward on how to assist you better.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply29 Apr 2022, 15:29
Official
Hi Sharon,
Thank you for the revert.
I have tried to call to no avail.
Please note that I will be calling you back in the next 24hours to further discuss your booking and find a way forward on how to assist you better.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for the revert.
I have tried to call to no avail.
Please note that I will be calling you back in the next 24hours to further discuss your booking and find a way forward on how to assist you better.
Wishing you a good day further.
Kind Regards,
Melissa