DM
David M
1 reviews | Active since May 2022
20 May 2022, 08:34
Disgraceful service!!
Travelstart is a disgrace, very quick to take your money but absolute zero help when you need to change your booking. Had to cancel flights in December due to COVID-19, I am now looking to rebook and get ZERO answer from any form of contact, email - no answer, online contact form - no answer, call centre - no answer for 2 hours and gave up. How is this acceptable, starting to wonder whether they have run off with my money and will never allow me to rebook!!!! Disgraceful!
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Travelstart's replyOfficial
20 May 2022, 13:22Hi David,
Thank you for taking the time to share your concerns and I do apologise for the frustration caused in trying to do a date change to your flights.
Due to high volumes of date change and cancellation requests there is a delay in our team assisting customers. We are aware of the challenges, please be assured we have all hands on deck responding and assisting to customer queries as quickly as possible.
I've called the number provided and left a voice message, however will contact you again shortly.
Calling up your booking I can see you have since accepted the quote and payment has been received for the change.
Your ticket has been reissued and sent to the email address used to make the booking.
I will contact you again shortly to see if you have any other questions.
Kind Regards,
Marcelle
Thank you for taking the time to share your concerns and I do apologise for the frustration caused in trying to do a date change to your flights.
Due to high volumes of date change and cancellation requests there is a delay in our team assisting customers. We are aware of the challenges, please be assured we have all hands on deck responding and assisting to customer queries as quickly as possible.
I've called the number provided and left a voice message, however will contact you again shortly.
Calling up your booking I can see you have since accepted the quote and payment has been received for the change.
Your ticket has been reissued and sent to the email address used to make the booking.
I will contact you again shortly to see if you have any other questions.
Kind Regards,
Marcelle
Travelstart's reply20 May 2022, 13:22
Official
Hi David,
Thank you for taking the time to share your concerns and I do apologise for the frustration caused in trying to do a date change to your flights.
Due to high volumes of date change and cancellation requests there is a delay in our team assisting customers. We are aware of the challenges, please be assured we have all hands on deck responding and assisting to customer queries as quickly as possible.
I've called the number provided and left a voice message, however will contact you again shortly.
Calling up your booking I can see you have since accepted the quote and payment has been received for the change.
Your ticket has been reissued and sent to the email address used to make the booking.
I will contact you again shortly to see if you have any other questions.
Kind Regards,
Marcelle
Thank you for taking the time to share your concerns and I do apologise for the frustration caused in trying to do a date change to your flights.
Due to high volumes of date change and cancellation requests there is a delay in our team assisting customers. We are aware of the challenges, please be assured we have all hands on deck responding and assisting to customer queries as quickly as possible.
I've called the number provided and left a voice message, however will contact you again shortly.
Calling up your booking I can see you have since accepted the quote and payment has been received for the change.
Your ticket has been reissued and sent to the email address used to make the booking.
I will contact you again shortly to see if you have any other questions.
Kind Regards,
Marcelle