BG
Belinda G

1 reviews | Active since Feb 2017

12 Apr 2022, 14:28

DISGRACEFUL & DISGUSTING

I have a refund pending for over 2 months for a cancelled flight I bought from travelstart. Kylula has ignored me for ever, Travelstart promised to sort it out be retunr, well the person I spoke to Jeremy is not answering mails, and their phones are not answered, They have a what's up line that CAN NOT READ and keeps sending you the same message aback a million times, wonder why the bother with the stupid thing. SO IN ONE WORD STAY AWAY FROM TRAVELSATRT FOR YOUR BOOKINGS Belinda

0
Replies (1)
Travelstart
Travelstart's reply13 Apr 2022, 16:52
Official
Hi Belinda,

Thanks for reaching out and taking the time to share your concerns.

We have located your booking and see Kulula have responded yesterday sending the proof of refund. 

Our team have responded via email requesting your banking details. 

Once received this will be passed onto our finance team to finalize the refund. 

Kind Regards,

Marcelle