lL
lizziegreat L
1 reviews | Active since Nov 2016
02 Nov 2020, 11:30
Disgraceful Customer care
So I was on the phone trying to speak to a human for 26 minutes the first attempt and 15 minutes the second attempt. After holding on both times, the the calls were simply dropped. I tried to chat online but nobody was there.I'm simply trying to reschedule my sick moms flight.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
02 Nov 2020, 15:31Hi Lizzie
Thank you for your feedback.
We do apologize for the trouble in getting hold of someone to assist you. I tried calling you but was not able to reach you and no option for voicemail.
I sent you an email from my email address requested dates so that I can see how far I can assist you in this matter, alternatively just let me know when is convenient for me to call you and try to assist.
Thank you and kind regards
Lee-Anne
Travelstart
Thank you for your feedback.
We do apologize for the trouble in getting hold of someone to assist you. I tried calling you but was not able to reach you and no option for voicemail.
I sent you an email from my email address requested dates so that I can see how far I can assist you in this matter, alternatively just let me know when is convenient for me to call you and try to assist.
Thank you and kind regards
Lee-Anne
Travelstart
Travelstart's reply02 Nov 2020, 15:31
Official
Hi Lizzie
Thank you for your feedback.
We do apologize for the trouble in getting hold of someone to assist you. I tried calling you but was not able to reach you and no option for voicemail.
I sent you an email from my email address requested dates so that I can see how far I can assist you in this matter, alternatively just let me know when is convenient for me to call you and try to assist.
Thank you and kind regards
Lee-Anne
Travelstart
Thank you for your feedback.
We do apologize for the trouble in getting hold of someone to assist you. I tried calling you but was not able to reach you and no option for voicemail.
I sent you an email from my email address requested dates so that I can see how far I can assist you in this matter, alternatively just let me know when is convenient for me to call you and try to assist.
Thank you and kind regards
Lee-Anne
Travelstart
Travelstart's replyOfficial
02 Nov 2020, 15:42Hi Lizzie
I found a email with the new dates of travel and I have sent you the quote to your email address.
Again , please accept my apologies for the delay.
If you require any other assistance please let me know.
Thank you and kind regards
Lee-Anne
Travelstart
I found a email with the new dates of travel and I have sent you the quote to your email address.
Again , please accept my apologies for the delay.
If you require any other assistance please let me know.
Thank you and kind regards
Lee-Anne
Travelstart
Travelstart's reply02 Nov 2020, 15:42
Official
Hi Lizzie
I found a email with the new dates of travel and I have sent you the quote to your email address.
Again , please accept my apologies for the delay.
If you require any other assistance please let me know.
Thank you and kind regards
Lee-Anne
Travelstart
I found a email with the new dates of travel and I have sent you the quote to your email address.
Again , please accept my apologies for the delay.
If you require any other assistance please let me know.
Thank you and kind regards
Lee-Anne
Travelstart