1 reviews | Active since Mar 2022
Disappointing Customer Service
I have always booked my flights with Travelstart and never had any issues, up until now. I have a suspended flight that I need to use before end of April 2022. I have been trying to make a booking however it is absolutely impossible to get hold of any consultant at Travelstart whether it is via email or telephone or even Whatsapp. It is absolutely ridiculous that you have to hold for longer than an hour to get assistance. I have been sending emails, complete the enquiry forms online however still waiting for someone to contact me. Travelstart you should rather remove your turnaround time of 42-78 hours on your automated responses, as clearly we are on different time zones.
But as I can see from all the other reviews I am not the only person having these issues
Thank you for your query and feedback.
I have done a search for the booking and located the email as well.
The team is aware of the request and will revert within the next 24 hours. I do apologise for the previous delay as we experienced a influx of requests and are working through every email a query to assist all our customers.
Kind Regards,
Melissa
Thank you for your query and feedback.
I have done a search for the booking and located the email as well.
The team is aware of the request and will revert within the next 24 hours. I do apologise for the previous delay as we experienced a influx of requests and are working through every email a query to assist all our customers.
Kind Regards,
Melissa
It has been a week and still I am just waiting for a quotation to be sent to me. By the time I want to book the flight it is going to be to late and I will loose the money that I have already paid.
Kind Regards
Natasja
It has been a week and still I am just waiting for a quotation to be sent to me. By the time I want to book the flight it is going to be to late and I will loose the money that I have already paid.
Kind Regards
Natasja