CS
Clarence S
1 reviews | Active since Aug 2021
02 Aug 2021, 13:24
Disappointed with the process and costs of opening a suspended ticket
I am disappointed with Travel start, when lockdown level 4 was imposed the agent that assisted me assured me that whenever i want to re-open the ticket i will have to pay a change of taxes , fares plus R199 admin fees. Now i am trying to open up my tickets and have clearly specified the dates and the flight times that are within my costs instead they are offering me a different flight that is almost double to the initial ticket that i had purchased.
I cant get hold of an agent on Whatsapp , and when if i request assistance from their webpage, someone sends me an email using a NoReply email which i cant respond to. This is very very frustrating as i need to get this sorted as soon as possible.
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Replies (2)0
Replies (2)
Travelstart's replyOfficial
02 Aug 2021, 14:34Hi Clarence,
Thank you for taking my call.
As advised that the new booking price online and a rebooking is not the same thing, A new booking will be what the airline is willing to sell as a new ticket and a rebooking is what is actually available. I have checked and the outward journey has no reduced rate and would be costly to rebook where as the return is more cost effective.
As advised I suggest you keep the outward flight suspended and the return you rebook at the rate of the new quoted ticket.
I will request an agent to requote only for the return flight.
Kind Regards,
Melissa
Thank you for taking my call.
As advised that the new booking price online and a rebooking is not the same thing, A new booking will be what the airline is willing to sell as a new ticket and a rebooking is what is actually available. I have checked and the outward journey has no reduced rate and would be costly to rebook where as the return is more cost effective.
As advised I suggest you keep the outward flight suspended and the return you rebook at the rate of the new quoted ticket.
I will request an agent to requote only for the return flight.
Kind Regards,
Melissa
Travelstart's reply02 Aug 2021, 14:34
Official
Hi Clarence,
Thank you for taking my call.
As advised that the new booking price online and a rebooking is not the same thing, A new booking will be what the airline is willing to sell as a new ticket and a rebooking is what is actually available. I have checked and the outward journey has no reduced rate and would be costly to rebook where as the return is more cost effective.
As advised I suggest you keep the outward flight suspended and the return you rebook at the rate of the new quoted ticket.
I will request an agent to requote only for the return flight.
Kind Regards,
Melissa
Thank you for taking my call.
As advised that the new booking price online and a rebooking is not the same thing, A new booking will be what the airline is willing to sell as a new ticket and a rebooking is what is actually available. I have checked and the outward journey has no reduced rate and would be costly to rebook where as the return is more cost effective.
As advised I suggest you keep the outward flight suspended and the return you rebook at the rate of the new quoted ticket.
I will request an agent to requote only for the return flight.
Kind Regards,
Melissa
CS
Clarence S's updateReviewer Update
02 Aug 2021, 18:01Hi Melissa ,
Thank you for your assistance.
I will await for the new quote on the return ticket.
Thank you for your assistance.
I will await for the new quote on the return ticket.
CS
Clarence S's update02 Aug 2021, 18:01
Reviewer Update
Hi Melissa ,
Thank you for your assistance.
I will await for the new quote on the return ticket.
Thank you for your assistance.
I will await for the new quote on the return ticket.