HH
Heidi H
1 reviews | Active since Jan 2021
21 Jan 2021, 09:17
Disappointed
Great easy online bookings, however to cancel or change a booking is problematic. When trying to call the travel center, the line has always high volume number of callers and you are referred to various email addresses to email, depending on your issue. No one calls back or replies to any of the emails. I did receive help on the online chat, but another time not. This has resulted in a wasted ticket with no refund, and having to book a new flight. Disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
21 Jan 2021, 13:55Hi Heidi,
Sorry you have been struggling to reach us. Due to Covid 19 reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily, this is mentioned when contacting our call center and we do advise that we have opened up an online chat service where all our agents are able to assist more than one customer at a time, quicker and efficiently.
We also offer the option for our customers to reach us via our Online Contact form: https://www.travelstart.co.za/lp/contact-us Our emails are managed 7 days a week.
I've searched using your name and surname as well as email address and unable to locate a booking. No Travelstart reference number was given however we have contact you on the number provided and left a voice message.
We will contact you again shortly, to assist over the phone.
Kind Regards,
Travelstart
Sorry you have been struggling to reach us. Due to Covid 19 reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily, this is mentioned when contacting our call center and we do advise that we have opened up an online chat service where all our agents are able to assist more than one customer at a time, quicker and efficiently.
We also offer the option for our customers to reach us via our Online Contact form: https://www.travelstart.co.za/lp/contact-us Our emails are managed 7 days a week.
I've searched using your name and surname as well as email address and unable to locate a booking. No Travelstart reference number was given however we have contact you on the number provided and left a voice message.
We will contact you again shortly, to assist over the phone.
Kind Regards,
Travelstart
Travelstart's reply21 Jan 2021, 13:55
Official
Hi Heidi,
Sorry you have been struggling to reach us. Due to Covid 19 reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily, this is mentioned when contacting our call center and we do advise that we have opened up an online chat service where all our agents are able to assist more than one customer at a time, quicker and efficiently.
We also offer the option for our customers to reach us via our Online Contact form: https://www.travelstart.co.za/lp/contact-us Our emails are managed 7 days a week.
I've searched using your name and surname as well as email address and unable to locate a booking. No Travelstart reference number was given however we have contact you on the number provided and left a voice message.
We will contact you again shortly, to assist over the phone.
Kind Regards,
Travelstart
Sorry you have been struggling to reach us. Due to Covid 19 reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily, this is mentioned when contacting our call center and we do advise that we have opened up an online chat service where all our agents are able to assist more than one customer at a time, quicker and efficiently.
We also offer the option for our customers to reach us via our Online Contact form: https://www.travelstart.co.za/lp/contact-us Our emails are managed 7 days a week.
I've searched using your name and surname as well as email address and unable to locate a booking. No Travelstart reference number was given however we have contact you on the number provided and left a voice message.
We will contact you again shortly, to assist over the phone.
Kind Regards,
Travelstart
Travelstart's replyOfficial
21 Jan 2021, 14:50Hi Heidi,
Thank you for taking my call earlier.
As discussed I will contact you again just after 3pm today to assist over the phone with your booking query.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
As discussed I will contact you again just after 3pm today to assist over the phone with your booking query.
Kind Regards,
Marcelle
Travelstart's reply21 Jan 2021, 14:50
Official
Hi Heidi,
Thank you for taking my call earlier.
As discussed I will contact you again just after 3pm today to assist over the phone with your booking query.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
As discussed I will contact you again just after 3pm today to assist over the phone with your booking query.
Kind Regards,
Marcelle