Disappointed and wouldn't recommend it to anyone

What a disaster of service I have received from this company. I took out a medical insurance for my bookings just in case. When it was clear, I couldn't travel, I went to a medical practioner who deemed I was not in great health to travel. I emailed them the letter. Disaster afterwards, they want to know what medical condition I have, they need it detailed. Since when will medics go into detail about their patients ills. They're not happy with note/ letter and thus I will not be getting my refund. Of course they have their own preferences on medical practioners. Absolutely appalled