DISAPPOINTED AND FRUSTRATED

I WANT TO CANCEL MY RETURN FLIGHT FROM CAPE TOWN TO JHB FOR THE 30.12.2019

ITS AMAZING HOW WHEN I FIRST BOOKED MY FLIGHTS…I GOT SUCH A GOOD SERVICE AND NOW ITS GONE FROM THAT TO COMPLETELY PATHETIC.

AGENTS FROM THE SAME COMPANY ARE ABLE TO JUST TELL YOU DIFFERENT STORIES ABOUT THE COMPANY. I AM MERELY JUST TRYING TO CHANGE MY RETURN FLIGHT TO JANUARY AND IT HAS BECOME SUCH A SPECTICLE.

DO YOU GUYS OFFER DISCOUNTED SEAT OR NOT??? ONE PERSON SAYS YES AND THE OTHER SAYS NO… WHO IS THE FOOL HERE, ME AS A CLIENT…I WAS TOLD BY ONE YOUR AGENTS THAT INSTEAD OF CANCELLING MY FLIGHTS I MUST PHONE IN THIS WEEK TO GET CHECK IF THERE’S DISCOUNTED SEAT… THEN ANOTHER AGENT THERE SAYS NO I MUST PHONE THE AIRLINE TO GET DISCOUNTED SEAT…

ONTOP OF THAT YESTERDAY I RECEIVED AN SMS (THERE I WAS THINKING THAT MY PROBLEM WAS SORTED OUT) FROM TRAVELSTART ONLY TO BE TOLD THAT IT’S SOMEONES ELSE’S FLIGHT DETAILS…

I’M VERY FRUSTRAITED AT THIS STAGE…MY NEXT BEST OPTION IS TO DRIVE SEEING THAT I CANNOT BE ASSISTED BY THEM…

WHAT IS THE POINT OF BOOKING THROUGH A TRAVEL AGENCY…I’LL NEVER USE YOU EVER AGAIN!!!!!